ComplaintsforGionino's Pizzeria of Tallmadge

• Initial Complaint

  03/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On February 12, 2023 we ordered a Gionino's Best pizza by phone for pickup, the price was $26.95. When I went to pick it up I was asked if it would be Cash or Credit, I said Credit, and the person said $27.76. When I asked why it was $27.76, the person said they add the 3% Credit Card Co. fee to all Credit Card orders. My reply was that no other Pizza place in town does that, their response was, "They do, you just don't see it". What made it more frustrating was that they had to use 3 different Credit Card readers to process the charge. On the third time it was handed to the person in charge, and the Credit Card transaction was processed. This person handed me my receipt, and then asked me to sign the merchant copy. My response was "After all of this, you want me to sign a receipt for $27.76", which is very uncommon today.. The persons response was "If you don't want to sign it, I can sign it for you", so I signed the receipt. The next day I went to the other 10 Pizza places in town and asked if they passed the Credit Card fee on. All 10 places, which we have patronized, answer was NO. No fee added to Credit Card purchases. I am initiating this complaint for the following reasons: 1. If a business is going to pass on the Credit Card fee to the customer, it should be visibly posted 2. The Credit Card fee should be itemized on your receipt (receipt attached) 3. That an employee was willing to sign my signature on the merchant receipt 4. That an employee would tell me something that was not true about their competition in Ashland "They all charge the Credit Card Fee, you just don't see it"

  Business response

  03/07/2023

  We apologize for your experience with us at Gionino's Pizzeria.  We appreciate your feedback and would like to help you.  While we cannot provide you with a solutiondirectly, we can forward your complaint to the individual(s) responsible for handling your cpmplaint at which time they can reach out to you if necessary to process the resolution.  Each Gionino's Pizzeria location is individually and locally owned and operated and are required to satisfy concerns brought to their attention.  Respectfully, ***** at Gionino's Pizzeria, Inc.

  Customer response

  03/07/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would definitely like to hear from the owner of the Gionino's Pizzeria located in ******* **** in regards to my complaint. ***** ********

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Feb 14,2023 @5:08 pm ***** cost of food I call gioninos pizza in ****** ****..my first question to the guy that was taking my order..are you busy. His answer was no we are not...I placed my order of a large 1/2 double pepperoni and the other half just cheese plus 6 ** ***..gave me my total ..I asked how long for delivery once again he stated it won't be more then an hr...which it always takes just under an hour..which was fine..the two hour **** came and went still no food..I called and this time the manager answered the phone iasked how much longer for food..she stated it was out for delivery..2 hours and 13 mins later the food shows up...came in open the box and pizza and *******'s both ice cold. The cheese on the pizza was rubber..couldnt even chew it.....I call the pizza shop to let them no I was not happy with the food...once again I talk to the manager Missy or something like that is her name...she was nasty on the phone calling me a lier when I stayed the guy that took my order stayed they were not busy...after going round and round with her I got a credit for only the pizza not the ** **** not sure why she would not give me all credit that I paid for which was *****.Feb 25,2023 @5:55i called to replace my food..only gave me $14.00 credit of the $*****...the manager same girl Missy or ***** took my order..she stated ***** mins...I was fine with that .I asked for napkins and plates to be added to my order.. she stated back to me we don't do that...I stated well you always have in the past...her come back wad you have to come pick it up since it's a credit. Right from there she got nasty once again....I stated I don't think so...I asked to speak to the owner..she stated he's at another shop working..they have like 4 pizza shops with the same name..asked for his number she said no. I call another one of there pizza shops and the manager at this one stated I'll call him and give him your number and he will call you back...no call back..I'm bringing this matter to you to see if you can help me get All my money back..$*****..

  Business response

  02/28/2023

  We apologize for your experience with us at Gionino's Pizzeria.  We appreciate your feedback and would like to help you.  While we cannot provide you with a solution directly, I can forward your complaint to the individual responsible for managing your complaint at which time they can reach out to you for a resolution.  Each Gionino's Pizzeria location is individually and locally owned and operated and are required to satisfy concerns brought to their attention.  Respectfully, ***** at *******'s Pizzeria.Tell us why here...

• Initial Complaint

  08/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Now I ordered food that was like $60 and I told them Im paying in cash they get to my house late then told me they will not take my money I have to pay with card called the store talked to the manger who want to be rude and wants to tell me that his people say on the phone they dont take big bills 1 last I checked its ************* currently and you cant deny to take it and he wants to tell me its company policy just like telling it on the phone witch never happened unlike he clams it did then I said fine but your going to take money off then he told me no they will just take it back and I can order somewhere else! No problem I spend money on pizza weekly and always about 100 or more you want to run a company with rude mangers and all I will make it known to everyone never to spend money on them the best way to get people to spend there money at your company is word of mouth. But also trying to tell me how I need to spend my money and all will not happen and a rude manger when I got a complaint makes it worst. You need to go tho and retrain your people I get sometime you forget to say something of a company policy. But when the manger wants to be rude and act all bad there is no call for that at all normal have good things about this place after this I will not be coming back and telling everyone I know and talk to never to order from you! That is uncalled for.

  Business response

  08/10/2022

  The Gionino's location in the complaint does not accept large bills on delivery to protect our personnel and business.  The policy was communicated to the customer in the phone call prior to their final purchase, production, and delivery.  Customer still wanted to pay with large **** at the door when delivery arrived, even after policy was expressed on the phone that we do not.  Customer was asked to pay by credit card at the door as a resolution but customer refused.  

  Customer response

  08/15/2022

   I am rejecting this response because:
  
  Once again they are trying to cover because they didnt say that while on the phone with me. Just trying to cover there mistake and o me paying with a big **** covers them ok but me giving them my card not know if they write it down to go buy anything they want later and it changed me.is completely ok not once again funny how the manger wants to tell me what was said to me on the phone when he didnt take my order and go straight to being rude when I called him no they can say what they want. To try to save face but everyone knows what happened and will not buy from them anymore 

  Business response

  08/18/2022

  We consider the matter closed. 

  Customer response

  08/18/2022

   I am rejecting this response because:
  
  Know you would because you cant admit you are wrong. Because then everyone will know you lie and cheat your customers. So you can try to Consider this closed all you want. Your company policy is to try to protect you. Not your customers if I truly wanted to treat you like you treat the customers I wouldnt be on here.there are other ways to handle this people. But go ahead and try to close this put me on the list of people or places you dont take orders for like I said you lost a lot of customers over this trying to tell me what someone said to me on the phone thats just heard say and holds no Value. Have proved your a s*** company and only care about whatever you feel like 

• Initial Complaint

  11/03/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After 2 hours waiting for my food the family feast my card was charged more then i told them to tip then my pizza was burnt i have a 4 and 6 year old who won't eat it, chicken was cold and all the manager offered me was 12 dollars off next time I order! I will never order from this gioninos again they are rude and completely unprofessional!

  Business response

  11/11/2021

  You have reached Gionino's Pizzeria Inc., headquarters for Gionino's Pizzeria.  We have read and understand your complaint.  That said, each loacation is locally and independently owned and operated.  We have forwarded your complaint to the Gionino's location where the original complaint occured.  We appreciate your business and apologize for any inconvenience for which your experience created.  
  
  

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