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Complaint Details
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Initial Complaint
05/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I had Wes plant trees in excess of $7k a few months ago, we had a candid conversation that his competition were very forward on their one year, 1x tree replacement if one of the trees would die. Wes assured me that he would make sure they took care of everything if a tree didn't make it through the next few months. Every tree but ONE is fine and he refuses to call me back, text me back or email me back to come and replace this tree like he said he would. His competition was the same price and would have already had this handled. I went with Wes based on a referral of my neighbor and he seemed nice, I now realize this is a very common practice for wes. Do a job and write the customer off forever. I am seeking replacement for the sick tree they planted or compensation so that I can have someone else do it.Business response
06/12/2023
BBB spoke with the business. They informed BBB that the consumer's tree is not under warranty. Tree had no warranty at all. Consumer was aware of that at the time of purchase.Customer response
06/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. He knew his competition offered a warranty and verbally told me he would make sure he took care of any tree that did not make it. He is a liar
Regards,
****** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.