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ComplaintsforGhiloni Home Improvement
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Complaint Details
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Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had a bath tub and wall surrounds installed in June of 2022 by ghiloni home improvement. On 7/5/2022 I notified Marty that the bathtub was leaking and it had leaked through our downstairs closet ceiling and basement ceiling. Marty did not answer multiple text messages, phone calls, Facebook messages regarding our issue. He did speak to my husband twice saying he would come out on two separate Mondays and never showed. Today we had a professional plumber come to our home who fixed two leaks on shower valve, the overflow gasket was not even on the drain and needed connected. The shower walls will need removed and reinstalled correctly due to large gaps. The basement ceiling and closet ceiling will need repaired patched and painted. We purchased the tub, walls, shower head ourselves and were charged by his company for labor and some supplies. This is not how you run a business.Business response
08/02/2022
Hello,
that is incorrect while the owner has faced issues with his health his family tried to communicate with Brittany to make an official plan for resolution … he refused to speak to anyone and just demanded refund
the plan was is to actually schedule visit and make all needed repairs but she wanted nothing to do with it
Customer response
08/02/2022
I am rejecting this response because: there was never a plan made to fix these issues we were no showed three times. Multiple messages, phone calls, and texts were ignored.
Regards,
******** *****
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Contact Information
12360 Shell Beach Rd NE
Thornville, OH 43076-9002
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.