ComplaintsforEssential Pest, LLC

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  No problem with service or communication. I was reluctant to sign up for service because I didn't want to be locked into a contract. When signing the contract/agreement I noticed the "early cancellation" fee statement near the signature area. I asked the salesman three times about it. He assured me that didn't apply because this was a "special introductory offer" and the company was "building up their customer base" in my area. When I first attempted to cancel my service, a retention salesman called. No mention of an early termination fee, just that they're a family owned business and rely on repeat customers. He offered a "friends and family" pricing at $79 a service visit vs $119. I declined and a few days later I get a text from a service rep stating they were coming out. I told them I cancelled my services and they replied "Did anyone from our office contact you? Have a note on your profile that the Mrs said to continue Pest control services." (Text message(s) screen shot attached) My wife spoke with no one about any of this, so another falsified statement. I'm being forced to finish out my contract or pay $379 or $279 the individual I spoke with yesterday said both but I believe he misspoke. We just want to cancel our services due to the economy.

  

  Business response

  06/05/2024

  Good Morning,

   

  Due to the miscommunication with the sales rep, we are going to allow this person to cancel without penalty! They will still likely receive a follow up call with confirmation in the coming days. We are sincerely sorry for the inconvenience. If you need anything else from me, please let me know.

   

  Thanks,

• Initial Complaint

  09/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fraudulent company making money with fraudulent charges. Terminated poor service six months ago, received a final invoice for zero dollars two days ago and have a pending $249 charge on my card for an early termination fee. The fee is out of the blue, with no documentation stating it would occur and several months late. The service contract was finalized and was not to renew, because the company wasn’t doing what the promised in the first place and was charging astronomical prices. Do not do business with this company. You’re going to get ripped off from the get go.

  

  Business response

  10/17/2023

  Good Morning,

   

  Thank you for reaching out to us regarding this complaint. **. ******* signed a contract on 07/13/2022 with our Sales Manager, which was for 18 Months and it carried an early termination fee of $249. We performed a few services for this customer last season. The dates of those services were 07/15/22, 10/28/22 and 12/22/22. All of the services were willingly paid for and **. ******* never reached out to us regarding any concerns about the service. Earlier this season, the customer requested us to stop his service. From there, we made over 20 attempts to reach him and left voicemails for him to call us back to resolve the matter prior to charging the fee for cancellation prior to the fulfillment of his contract. He never called us back or provided any correspondence regarding his account. He was ultimately charged the fee on 9/22/23 which was still well within the terms of the agreement so the charge is valid. Following the charge, this customer called and spoke with one of our reps, Steve and was incredible disgusting with him to the point that our office manager, Brandon had to get on the phone with him. He proceeded to curse at anyone he spoke with, including calling us vulgar names. It got to the point to where he was given a warning to discontinue speaking to our employees the way he was doing so, or we would have to discontinue the call. Eventually we did have to disconnect the call because of the way **. ******* was acting. Additionally, this customer was immediately emailed a copy of his service agreement upon signing it and never called with any discrepancies regarding the terms of the agreement. I have attached a copy of this customers contract. If there are any questions, please don’t hesitate to reach out.

   

  Thanks,

• Initial Complaint

  06/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  May 2023 Was told it would be $129.00 plus tax for the season. They then said they will charge this amount every time they come even if the service isnt working. They are now trying to charge me a $299.00 termination fee if I stop services. I was lied to by the salesperson and now their customer service wont help. I just want them to stop charging me, this was a scam.

  

  Business response

  07/19/2023

  After reviewing this customers account and history, it does look like she signed a contract the day the sales rep spoke with her (04/06/2023). A copy of the agreement was also sent to the email address that we have on file which is, ********************* The account is noted that she spoke with a member of our retention team about her concern with the pricing. We worked with her and lowered her price to $89 per visit, which she agreed upon. I’ve also attached a copy of the signed agreement to this email. If you need anything else, please let me know!

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business is a rip off, this business came to my door shortly after I moved into house just a little overc1 yr ago, I agreed to their service for every 3rd month and a rodent box, that is all. I never was told this was a contract and I receive a copy nor was I told there was a cancelled fee to cancel the contract. I never cancelled any contract I told this company for 2 3 month periods to skip their service and I would see them I the spring of 2023. This company cancelledy service on their own and charged me. $ 249.00 without my pension and just took it out of bank account. I called on 1/5/23 when I saw the money come out of my account the girl who answered the phone gave no name said they cancelled my service I wanted to speak with a supervisor she stated he was at lunch and would call me back. No call back. I called back on 1/12/23 the guy I spoke with said he sees notes I called to cancel my service. I did not. I told him I never agreed to any contract. This guy a refund cant be issued but they can leave a credit on my account, theres no difference if you leave a credit then you owe me a refund. Ill never use this rip off service again.nWhy would I be upset if I knew I'd be charged a cancelation fee. This company lies just to get extra money. I want my money back. BBB needs to have this company refund my money they stole

  

  Business response

  02/07/2023

  Hello,

   

  Upon Mrs. ********'s request to cancel her account, she was billed her ETF after we were unable to reach her on several occasions. Customer has a signed agreement on file which is why she was billed $249. However, after speaking with Mrs. ********, it was discovered that there a misunderstanding in regard to the status of her account. We did refund the customer the full amount that she was billed for the ETF. As of about 2 weeks ago, this issue has been resolved.

   

  Thanks,

   

  *******

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company tried to lock you into a service agreement with a lowered cost. The services they provide are not sufficient and then they require you to pay a termination charge because they aren’t completing sufficient work. The companies model is a complete scam. They need to be reported.

  

  Business response

  01/24/2023

  In response to your edited review. First, we thank you for the opportunity to service you. Your issue happened to be drain flies which can sometimes take a couple of visits, which is FREE and a part of the guarantee! At this point we haven't visited in over 5 months or heard from you since 08/10/2022. Unfortunately, you chose to cancel your account. You were charged the Early Termination Fee per the contract that was signed by you on 07/28/2022, which was also emailed to you for your records. We are saddened to hear that you think we are a scam, however our reviews speak for themselves. Please don't hesitate to reach out if there is anything you need moving forward! 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩