ComplaintsforAmbassadors N & B Inc.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The owner of this business is potentially engaging in elder financial abuse. She takes one of her clients, my grandmother, to the bank and other places to “assist” with transportation, claiming she would help her to set up payments to come directly to her mortgage company in *******. The problem is my grandmother’s mortgage company is in ***** and several of her bills, including her mortgage, remain unpaid. I am listed as an authorized party on my grandmother’s mortgage account so I was notified of all of this via email from her mortgage company. They are very concerned about this individual’s relationship with my grandmother and question whether her business is legitimate and why she would need to go into the bank with my grandmother when she withdraws money. She encourages my grandmother to bring personal items and paperwork to places like the public library so she can “help” her set up her bill payments. But again, most of her bills remain unpaid. The owner of this business recently took my grandmother to the post office to get a P.O. Box and has a spare key. According to my grandmother, the owner claimed she needed a spare key in the event my grandmother loses her key. She is not the power of attorney over my grandmother, so she does not have authority to do any of this. I recently spoke with the owner over the phone to gain a better understanding of her relationship. She claims she is my grandmother’s “friend” and has been assisting her with setting up mortgage payments. When I told her the mortgage company reached out to me with their concerns, she told me “everything is fine and her balance is paid in full.” This completely contradicts what my grandmother’s mortgage company said to me. When I told her this, she abruptly said “you have no idea what you’re talking about,” and immediately hangs up the phone on me. The owner of this business has a strained financial history and several financial/tax problems of her own according to county public records.

  Business response

  03/26/2024

  [BBB Transcription via Phone]

  We had a meeting today the guardian, ***** ****** ***** County Board of DD Taylor ******, ***** ******** with the epilepsy center, ******* ******** was also present with her daughter Leslie ********. The documents were for  ******* ********s son. Ms. ******** wasn't paying her bills in a timely manner. We had to gather all bills for epilepsy center. Who is now the payee of her son ****. The reason we gathered all bills is because she would not have received the money for her son from epilepsy center. ******* intervened not knowing what was going on. She interpreted things wrong. Said things about accusations about my character that was incorrect. We were requested to help by the board for Ms. ******** and her son. We agreed to help to gather up the information and the bills so she would receive money from the epilepsy for her son. 

  Customer response

  03/26/2024

  
  Complaint: ********
  
  I am rejecting this response because while I do appreciate the business finally clarifying their role with my grandmother (******* ********) and my uncle, the owner of the business could have easily resolved this situation by proactively involving ******* ********'s family and providing me with this information when we initially talked over the phone on March 14 when she was at the library with my grandmother. When I presented her with the information the mortgage company sent to me and asked her very specific questions about her role in helping my grandmother, she claimed I had no idea what I was talking about and hung up the phone. This whole situation started because ******* ********'s mortgage company reached out to me and expressed deep concern about an individual who was taking her around to pay/organize her bills. I've attached a screenshot of this email. 

  I hope Ambassadors N & B can understand that my priority is to protect my grandmother and admit that they did not truly clarify their role in this situation to the family of ******* ******** and why they were involved in the first place when asked to during initial communication.  Doing both would resolve the manner for me and should the business want to do so, my email and phone number is listed in the complaint. We look forward to hearing from you. 

  
  Sincerely,
  
  ******* *******-*****/******* ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩