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ComplaintsforHousehold Centralized Service, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/01/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have a Kenmore Model 1068263980 upright freezer Serial No. *********. Earlier this year, the seal failed and I requested repair. This business installed a new seal and when the serviceman came out he said that it would fit my model and yet he had to physically stretch it and later I noticed the seal still was not good. He came back to adjust it and he stretched again he used a hot gun. It did not seem normal but I am not an expert. I am at a loss because it is still not sealing correctly and I am getting too much frost and it I am concerned about food safety. I would have used the $274.26 towards a new freezer if a correct seal was not available. I have attached a website that shows that ******** is supposed to be correct, so I am wondering if a wrong part was substituted. The business is telling me that Kenmore made a bad recommendation of that part for my freezer and that I should call them, even though they are the people that ordered it.Business response
01/01/1900
Business Response /* (1000, 5, 2021/10/05) */ We have review the customer's complaint and issue a refund. Consumer Response /* (2000, 12, 2021/10/25) */ Consumer, *** *******, called BBB to verify that Household Centralized Service did what they said and sent her the refund.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.