ComplaintsforPaul's Specialties Body Shop

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have a problem with Paul's Specialty Shops being negligent fixing my 2011 Honda Fit Sport. I'm moving to a different part of the country and I really don't have time for this at all.I was given a estimate by Paul that included painting the engine compartment and under carriage. The car was never painted and the engine compartment looks bad.The frame was sort of bent,so I thought I would bend it back before I sold the car.The frame still may even be bent.I have to get a couple of opinions yet.When Paul was done with the car, he put it outside and when I started it the check engine light came on in the driveway.I asked Paul why the check engine light was on and he said it could have been that way.He was curt and said that wasn't his fault.Paul said that if he used his friends scan tool next door it would cost me.I told him the light was not on when the car came in.The car was at Tireman 2 days earlier and the light was not on.I also noticed the radiator leaking antifreeze and the a/c condenser line was damaged and snipped after Paul gave the car back.From what Paul told me he was wrenching on the a/c condenser bolt to get it loose.I responded why if the line was already cut.All Paul had to do was pull out the condenser.I think he got frustrated an broke an snipped the line to remove the A/C condenser.When checking the check engine light at O'Reilly's last night I was told that it was the engine coolant temperature sensor 2 circuit high ECT sensor.It's located under the radiator and has a electrical plug.When I looked underneath the car when I got home the plug was not plugged in which means Paul didn't plug it in after putting the radiator back in.I plugged it in and reset the computer.The light is off.I believe that something frustrated Paul and he set the vehicle outside halfway done.I know he won't pay for a new radiator or a/c condenser.He will fight it.He is obligated though to paint inside the engine compartment and underneath the car.Please contact Paul. .

  Customer response

  10/24/2022

  [BBB Transcription via Duplicate complaint]

  This is an add on to what I was wanting.I'd rather not have Paul finish the work.I think the frame may still be crooked as well.I want 3 estimates to see if the frame is crooked.For him to make this many mistakes is rediculous.In order for him to ruin every part of the job is 100 percent rare.Being around for 52 years, I've never seen this.This guy is having problems.I'd like to see Paul wire the $1,293 dollars I spent to ******** **** **** on ****** Road to finish his work.He denies everything he does wrong and doesn't want to fix it.When I went to pick up the car Friday it was 1:30 and I had to be to work by 2:00. Had I had time and saw all this he would of received no money for the job.I would have called my Attorney.Please let me know what he says.The painting in the engine compartment needs done as well as the under carriage.I don't want money, I want the car fixed.Paul doesn't have his ducks in a row.?!I think I know him from my past.

  Customer response

  10/27/2022

  [BBB Transcription via Duplicate Complaint]

  I've come to the conclusion that my frame is still bent or may be bent. I have to go to another body shop this Friday morning to have the vehicle put on a lift and looked at. I'm going to ****** *** **** on ****** Rd. I noticed that the drivers side radiator brace doesn't look straight. The passenger right wheel also looks like it's to far back. This doesn't look right and Mr. ****** said their is a year warranty on frame work. Please explain this to Mr. ******.

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