ComplaintsforHasty's Service Inc. Auto Repair
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my car over fot a front ent alignment they told me they coulnt get the front end parts to move for the alignment mind you thes parts are all new so i got home and jacked up yhe car the parts loosened up no issues called them back they worked on it for 2 hours and still charger me for something they couldn't do i asked for a refund they said no that was 5/19/23 the next week i took the car to good year on alexis road no issues aligned my car 96 dollars front end parts moved for them no problem that was 5/26/24 have both receipts for work would like a refund forBusiness response
06/13/2023
When customer arrived with his 1977 Chyrsler Aspen, he said to be aware that the brakes were sketchy. We brought customer's vehicle in and onto the alignment rack. We found vehicle has a bad lower ball joint. Customer also has stiffner clamps (used for racing purposes) on top of the control arms and we could not remove to adjust camber. Prepared quote for customer, called with estimate. Customer stated he can do that himself and just align the vehicle the best we could. After customer picked up vehicle, he called and accused us of being thieves and not doing anything to his vehicle. We told him to bring the vehicle back in and we would redo it. Made him an appointment, and told him that he can be in the bay with the technician while the alignment is being done. The customer never showed up for his appointment.
We would be willing to redo the alignment in his presence as offered.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.