ComplaintsforMonroe Autos of Ohio, LLC

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle and within a few days of having it there was a defect in the heating and cooling system. It kept popping on without me turning it on. Then at the same time I kept getting other indicators on the dashboard about the charging system and turning system about the front of the car. So I contacted the mechanic that runs the auto shop regarding the issues and he said he had fixed it. Once again it was not fixed. I brought it back to him several times with the same persistent problem. In addition to the check engine light coming on. Within the first week multiple things kept going wrong with the car. Everytime I brought it to get worked on he had the car sitting there for weeks. The car is currently not working due to the fact he still hasn't checked it out to see what's the issue. This is a constant issue over the past couple months. I purchased a car that I cant drive and only had it for 3 months and most of the time it has spent sitting at his shop for repairs. This car is a lemon and I just want my money back because I've already been stranded in this car in the middle of the street. I missed my daughters graduation because of this. He sells cars that has problems. His wife that runs the dealership always recommends you to her husband to fix things but you would think that the problemd would have been fixed before selling the cars. At this point I have spoke with Adam about the car several times without any resolutions and I just want my money back to go elsewhere and he can keep the car.

  Business response

  06/14/2024

  ****** ******* has been a customer of Monroe Autos for the past 10 years. Multiple vehicles she owns have been repaired at our shop which shows she is happy and trusts our work. While getting a vehicle repaired at our shop, we loaned her the 2013 Ford Explorer. She drove the vehicle she purchased for two full days and came to us stating she wanted to purchase it and she loved it. ****** purchased a used vehicle from our dealership in February 21,2024. She contacted us twice of the issues she is having we told her we will take care of it both times and it fixed with zero cost. We had towed her vehicle in on our expense. She was never charged for any services.  We never denied her services and were happy to be able to get it taken care of. She bought a used vehicle without warranty sold AS-IS.  We allow our customers to test drive, check out, and look over everything before making a purchase. She even had a chance to take the vehicle for two days to drive and make sure she is happy with everything. We want to make sure customers are taken care of that’s why we have and continue to be in business. We are still willing to fix any problem she is having.  

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