Business ProfileforARK Restoration & Construction LLC

My husband and I rented a 2 bedroom apartment from this company at *********** ***** in ******. We had issues there from week 1 with our apartment flooding from the windows not being properly sealed. It took about a week to “fix” but still had minor leaks every now and then. We were told multiple times this is an old building and there will be problems. However, the building itself was not the problem it was the construction of it all. The main hallway flooded every time it rained so we had walk thru puddles of water to get into our apartment from the main hallway (in the 9 months we were there it was never fixed and to my knowledge still isn’t fixed). We had multiple fuses blow that was never properly fixed. Our patio door took months to have fixed, we had to keep our heat on around 80 at night because the patio door wouldn’t close all the way during the winter and they never fixed it until almost spring time. After months of problems here we decided to start looking at houses, we found one and broke our lease early. Prior to all of this my husband ****** had a verbal discussion with the owner ****** about breaking our lease early and if we would get our security deposit back because if it was going to be a problem we would find a way to finish out the lease so we got our deposit back. She told him it won’t be a problem. Well now they are keeping our deposit and won’t give it back because we told our neighbor who broke their lease at the same time as us because they had mold issues for months that was never fixed. I have an email from the property manager, ********* who is ******s sister apologizing on ******s behalf for speaking outside of the contract admitting that we would get our deposit because but now they aren’t. I would never recommend anyone renting from this company, if you need something fixed you will be waiting weeks or months. We just want them to do what’s right and give us our security deposit back.