Customer ReviewsforUnited Collection Bureau, Inc.

Awful, dishonest company. I was on a monthly payment plan since February and they always took their money promptly on payday, until in May they stopped. I thought I was done. Money was there as always but never taken out by them. Then a month later I get hit with a bank levy and they tell me it's because I missed payment. They said they reached out but I have no voicemails from them. Now they want the full amount due. No working with you and service reps are rude. There is no excuse why they didn't take their May payment, the money was always there. So they are dishonest liars on top of everything else!! I hope I never encounter this company again and I hope they go out of business!!

We apologize if you had an unsatisfactory experience. If you would like our compliance team to further research your complaint, we can be reached at [email protected].

The customer service representatives are extremely rude. They have no sympathy or empathy for the people whose lives are being turned upside down by the states extremely aggressive debt collection antics on people who are living paycheck to paycheck. I told the girl on the phone that i couldnt afford the payment plan she was proposing and asked for a lower amount over a longer period. She acted as if I owed her money personally. She kept trying to get off the phone with me even though I was trying to pay and negotiate something that I could afford. She was extremely rude and at the end of the call, after we finally reached a payment plan that I still cant afford she asked if I had any questions and I said that I did and she said thank you for calling have a nice day! I called back and asked for a management person so that I can file a complaint the girl who answer told me that there was no such person, but I can give my complaint to her. I told her thats not how businesses work and she said you have no idea what our policies are but if you dont want to give me the complaint then I cant help you.

We apologize if you had an unsatisfactory experience.  If you would like our compliance team to further research your complaint, we can be reached at [email protected].

(0 starts), completed incompetent people working here. I RECEIVED MANY REPEATED CALLS FILLING UP MY Voicemail box so legitimate messages were blocked . One call... you get my voicemail and you KNOW you are not reaching the correct person yet keep calling anyway. GET YOUR ACT TOGETHER AND STOP HARASSING PEOPLE UNLESS YOU KNOW WHO THE **** YOU ARE CALLING!!!!

Please reach out to our compliance team at [email protected] so that we may further investigate your claim.

They garnished every ***** to my name without proper contact, no phone calls, and mail sent to incorrect address due to "unpaid taxes". I contacted the ********** of ******* who explained that my debt was due to a clerical "employment verification error". Basically, I was charged taxes on wages that I already paid taxes on through income tax each pay period. When I tried explaining this to them and that I was actually OWED money by the ****************, which was confirmed by the ********** of *******, the person on the line told me I should "fire my accountant" and that they "didn't feel bad for [me]" and claimed that when I did my taxes it was my fault that I never paid the amount I owed. In reality, that is not at all what happened and I was in fact owed a refund my the state, which was what was in my tax return. Instead of listening to me that this was a clerical error made with the *** and IRS, which was CONFIRMED by them, I was treated like a criminal and accused of tax fraud. Now, this happened the day before I had to leave to get to my grandfather's funeral, which I was unable to attend due to the refusal to return my money or unfreeze my accounts. On top of that, they told me I would not receive any of my money back even if the state corrected their mistake, which they did promptly. They also refused to show me any legal documentation that they had or any itemized bills for what I "owed". If anything is criminal, it's this organization.

We apologize if you had an unsatisfactory experience. If you would like our compliance team to further research your complaint, we can be reached at [email protected].

Rec'd a call from them about 2 ***s owed for medical bills. I asked them to send me an itemized bill so I could see what, and who, I owed. I received a statement with 2 medical bills owed. I paid the statement, with the total of those 2 bills clearly marked on it. A short time later I received my check returned to me with a letter that said the check wasn't for the correct *** When I called and spoke with a supervisor about it, he told me there was a third *** owed, and that's why they returned my check. I didn't have any record of a third *** owed, and it was not on the statement they sent to me. When confronted with this, the supervisor then tried to tell me I didn't have the reference numbers on my check, indicating what my ******** was for. I had, in fact, written those on the check prior to mailing it to them. Then he tried to say they must not have had the other *** after they first spoke with me- basically saying it was between the time we spoke and my check was written In essence, I paid the *** owed, per the statement they sent, and they refused my check, saying I owed more, despite the statement and the check being sent together. They could clearly see I paid what they told me I owed. Very poor business practice

We apologize if you had an unsatisfactory experience. UCB would not send back the check if the amount didn't match the exact amount of the account balance, however, we would send it back if the amounts were written differently on the check. If you would like our compliance team to further research your issue, and assist in getting the account paid we can be reached at ************************.

The representative I spoke to was extremely rude and told me if I paid my bills then I wouldnt have to pay their EXORBITANT fees that are more than the original debt. Could not give this company a worse rating.

We apologize if you had an unsatisfactory experience. If you would like our compliance team to further research your complaint, we can be reached at *************************************************************

These people are a scam they stated i owed them 2500$ , they hung up in my face three times even two representatives and the Supervisor name *******. They also, called my family members and shared some confidential information, which was very illegal.

Please reach out to our compliance team at ************************************************************ so that we may further investigate your claim.

I received a letter that I owe money, and you call and leave a message, and never get a call back. I called BBB and they said to file a complaint, as I was there second call.

Please call our consumer escalation hotline at ************ so that we may assist you.