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ComplaintsforRising Stars Dance Academy
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Complaint Details
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Initial Complaint
11/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This dance studio excluded my daughter from a dance recital after participating in dance lessons for 4 months because she is not able to do her hair according to their arbitrary rules. Owner and dance teacher ***** indicated that no bangs were allowed for the recital. My daughter has bangs and cannot slick them back due to a condition that she was born with resulting in three massive surgeries on her skull. In order to slick her bangs back for a dance recital of 5 year olds, I would need to use bobby pins that would rest right on the tender scar that doctors cut open three times to fix her skull and make her brain safe. When trying to explain this to the dance teacher and owner refused to budge, saying that it was "industry standard" for a child to wear there hair this way, despite the face that it would physically hurt my child do to this. I have paid for months of dance practice only to be unfairly left out of the dance recital and would like my money back.Business response
12/07/2022
[BBB Transcription via Phone]
The matter has been resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.