ComplaintsforThe House of Day Funeral Service, Inc.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mother ************** passed in July 2020. At that time our family purchased a cemetery headstone/marker for $1745. As of today the House of Day funeral home has failed to provide the headstone/marker. I returned to Ohio in May 2021 and had difficulty finding my mother's grave because there was no headstone. Our family contacted the House of Day during this time regarding the headstone. House of Day was supposed to check with the monument company to provide the headstone/marker. On November 2, I contacted the cemetery and learned that the headstone still had not been provided. Since that time I learned that the House of Day did not place the order for the marker until we called in May 2021 but no layout of the marker was ever completed. I have attempted several times to get the House of Day to be responsive and to keep me informed of where we were in the process. They were either unresponsive or provided misinformation about the availability of the product material. On November 11, I contacted the House of Day to cancel the order for the marker. After speaking with a representative, I was assured by the representative that she would take responsibility to insure the headstone was completed. She called later that day to say that it would not be until the end of the year. When I told her that was unacceptable and I wanted to continue with the cancellation, her tone changed. She said she would let the Director know but to date I have received no response and my voicemails regarding the cancellation have been unreturned.  My decision to cancel was based on House of Day's failure to provide the PAID for headstone (It has been 1 1/2 years), and their lack of response, empathy, compassion, and professionalism that one would expect from a Funeral home. They have only prolonged the grief process. It was bad enough that they failed to get my Mother's obituary in the paper before her homegoing service but this is egregious.

  

  Business response

  02/08/2022

  Business Response /* (1000, 10, 2022/01/05) */ The business informed BBB that granite companies are having problems getting material. Much of the needed granite are in the shipping containers sitting on the docks. Both the business and the granite company have spoken to the consumer. The business has refunded the money back to her.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩