ComplaintsforJerry P. Purcel Attorney
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Complaint Details
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Initial Complaint
08/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Jerry accepted my court case and stated he would file the needed motion that afternoon. I paid the $500 that he stated was the price. That was May 19, 2023. He did not file until June 29, after he lied to me on May 24 about already having been filed. The next motion he filed took two weeks for him to file. Finally in court, found out he used the wrong ORC code for my case. It caused my case to be thrown out. Now he has refused to give me a copy of my files, answer my calls, texts, or emails.Business response
09/11/2023
[BBB Transcription via Phone]
The matter will be resolved on Thursday.
Customer response
09/11/2023
Complaint: ********
I am rejecting this response because:
1. It has not been resolved yet. - Nor is there a grantee that it will be resolved on Thursday.2. The business has failed several times to act in the time frame they provided. - Failed to fill paperwork within time frames the business gave.
3. Failure to obtain or attempt to obtain information to help resolve the matter.
4. Lack of communication from the business. - Unreturned texts, emails, and phone calls.
5. Unprofessional communication from the business. - Lying about filing paperwork and cursing at me.
Sincerely,
**** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.