ComplaintsforUPS Store #5460

• Initial Complaint

  03/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had items shipped from this UPS location I had them packed them I had them box them I had them shipped them to Virginia upon receiving them in Virginia it was a sign delivery 90% of the items that were shipped were damaged severely there was little to no packing in the boxes I took out $1,700 worth of insurance they packed it they boxed it they shipped it it was damaged and they will not pay out on the insurance nobody will return my phone calls I've gone in there then tried to talk to them in person they are extremely rude when I go in there they tell me that the people I need to speak to or not there I have sent in every single thing they've asked for pictures shipping labels photos of boxes photos of items in the box with the packaging still haven't got any word the only thing I did was get an email back that said that I will have to deal with this store because it is a franchise store and every time I call there or go there I get no help at all everybody there is extremely rude and they've lied to me and told me that they didn't do anything to the items in the boxes that they were damaged before they got there all of these items were brand new

  Business response

  04/05/2023

  BBB Northwest Ohio & SE Michigan

  Per your letter of March 27, 2023 this is the first knowledge of this complaint from the BBB which arrived today, April 3, 2023.  Regarding the shipment place by ****** ****** 10/25/22 and the contents therein.  The items were packed with shipping air bags and placed in a shipping container in this location.  There was no means to scratch or damage the contents as the items where each surrounded by air shipping bags.  The rim damage was also not caused by shipment as the rims were shipped edge to edge and could not be damaged.  This UPS location trains all employees on proper packaging techniques and the person who packed the items was trained per UPS protocol.  UPS has reviewed the documents per the claim review process twice.  Each of the two reviews resulted in a denial of the claim.

  The customer has visited the store and been informed directly that the damage was not caused by shipment and therefore no claim can be made. The most recent visit resulted in use of the Toledo Police department to respond to the aggressive behavior demonstrated by Mr. ******.  A police report was filed and Mr. ****** was asked not to return to this UPS location in the future. 

  Reply as needed to resolve this complaint in a timely fashion.

  Sincerely,

  **** ******** Franchise Owner

   

• Initial Complaint

  07/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Today July 27th I went the UPS store at **** ********* ******* *** * ***** *****. I was there to make a return for **** and ******. **** gave me a code, but it was not working. **** who was the worker at this UPS said "can't you see this it says in store code" I explained this is what they told me to use. I said ok I will step aside and do a chat with ****. I finished and wanted to do my return for my other 4 packages for Amazon. I said ok im.ready. **** walked around the store as if I wasn't standing at the counter. He never acknowledged me again. I said again I am ready **** said nothing. I don't want to think this is racial issue, but standing at the paying counter and stating I am ready and him unhooking things, and acting as if I am not there is not ok.

  Business response

  08/02/2022

  Per your request dated July 27, 2022 regarding ID ******** lodged against the UPS Store#5460 see response below:

  As a UPS Store we process various returns which include ******, ***, etc.  In the complaint the customer presented a quick response code to request a **** return.  Next to the quick response code the document said present this code to a **** employee to process the return.  UPS does not have access to process **** returns and the customer was directed to respond to **** to determine next steps to return the item.  The customer left the counter to contact **** and no further interaction was taken with the customer.  This response was reviewed by both **** and another employee who observed the transaction.  Neither **** or the other employee have any knowledge that the customer returned to the counter to request further action to complete return or any other interaction was taken.

  Thanks for your review if this incident and reply as needed if further action is needed.

  The UPS Store#5460

  **** *******

  Customer response

  08/05/2022

  
  Complaint: ********
  
  I am rejecting this response because: I will be sending the video I took once I noticed he didn't acknowledge me back at the counter. You can also review your own footage that I returned back to the counter. After I said ok i am ready for the ****** order return. I starred recording bc I had a feeling **** was ignoring me. Also the other worker was in the back sorting and was to the far left and could not see me, so how she viewed anything is weird. I will forward the video that I recording and you can hear me say " ok, I'm ready" a 2nd time. I went to another location and I was the 2nd person that day to complain about your store and come to find out your locations gets many complaints. No worries I won't be returning. Have a blessed day and once I am home and have my cell I will attach, currently away from my personal cell phone. 
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  09/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  BBB Transcription of Mailed Complaint: I was told it would arrive on 8/29/ or 30/2021 - called my sister had no received it. I called UPS several times - no answer I went in on 9/1/2021, the the man that was in charge went to computer printed a paper saying it would arrive Sept 2, 2021 by 7:00 pm. No package! I called a number on 9/3/2021 talked with ****** in California was told the PK was damaged & destroyed. That I do not believe, no. I called *************, second # was false.

  Business response

  10/01/2021

  Good Morning,
  The issue is with UPS and not the store. They updated the tracking number to say that the shipment will be delayed but I do not have any further information.
  
  
  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩