ComplaintsforAffordable Plumbing & Construction

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 9 *** ***** came to waterproof our basement because he told us previously that we had a cracked clay tile that lead to our sub pump and that water is unable to get to the sub pump due to it being broken. He told us it would take them 3 days to do and they would go around the parameter of the house and lead the pipes back to the sub pump. They completed the job is two days stating no water should get into the basement anymore because the perforated piping will lead it to the drain and gave us a warranty. A month and half later after a heavy rainfall water is coming back in through the same areas he supposedly waterproofed. When calling him back out May 2nd he admitted they did not do the back paremeter and said they would come back and do it on the following Saturday. Later that day on May 2nd he sent me a text with the guy that helped him do the work which I later found out he subcontracted named **** ***** stated he will not be returning because we need to fix exterior things to rule out those as a problem before he can offer any help. He stopped answering any of my phone calls and would only respond to text messages. Had another company come out for a second look about waterproofing the basement and found out the path Ron took to supposedly waterproof the basement was wrong and they dug up interior walls and not parameter walls like they claimed they were doing.

  Business response

  05/26/2023

  [BBB Transcription via Phone]

  Quoted the 15,000 to waterproof the whole basement. In order to have the life time warranty and guarantee he would have to do the entire basement. He stated he only gets water in one room and didn't want the others done. So we charged him $5500 for just the room he wanted done. We let him know that we cant guarantee he wont get water in the other rooms. We told him not to finish the basement for the season just in case the water traveled somewhere else. Instead he did it anyway.  2 months later he said that another room flooded and wanted a refund. We let him know if he bought the materials we would do the entire the basement.

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