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Business ProfileforRed Roof Inn - Toledo
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3530 Executive Pkwy., Toledo, OH 43606
- BBB File Opened:
- 11/19/1998
- Number of Employees:
- 1
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Red Roof room was unclean and then they over charged too a Ive attached letter.
My name is ********* ******* I'm writing to request compensation and refund for a recent stay At your hotel Red Roof on February 24,2023 until February 25,2023 room 327. I checked in the
Evening. The room itself was quite dirty.The floor was unmopped,toilet was stained with urine and tissue inside and hair in the shower. When I stay in hotels I bring my own cover because they aren't
Washed regularly and when I pulled the 1st cover off I noticed what appeared to be feces or chocolate
Like colored stain.I went downstairs and told the attendant (*****) but she said there's nothing she could do for management had left for the evening so I asked for cleaner and a mop but no mop was available
But she gave me her own personal product and ask that I please return it in which I did,
To make matters worst after departure several hours later around 6pm I received a charge of $100 on My card I called and was told its for soiled sheets.I asked *** the attendant can I see
The sheets "he told me no, for they are already in the garbage".I then asked for the GM but he was out,l again called several times and left messages (see screenshots) I've tried to resolve this issue directly but it's been over a week and no response.At this time I'd like to be compensated for a clean room at a later date or be fully refunded $116.39 and also a refund for the $100 dollar charge for the
presumed dirty sheets.Thank you for your time and consideration my contact information is ******* *** ****** **.***** phone************ and email *********************.
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