Business ProfileforTaylor Kia

My 2020 Kia Telluride began flashing every single dash light at the same time and power steering went out along with the speedometer. I initially took it to Yark on 5/7/2024 because that’s where the Kia and warranty was purchased. They did a diagnostic test and a bunch of codes came back and they referred me to the Kia dealership. So later that day 5/7/2024 I took it to Kia. They said they would look at it the following day. The service guy Bob rudely declined to look or acknowledge what Yark had found but stated that they have seen this problem before. I was made aware that the diagnostic test would cost $235 and that it could potentially be covered by my warranty company. Well the warranty had actually expired. The following day 5/8/2024 the technician took a look at my car and shortly after I received a call from Bob asking for two more additional hours at $235 an hour to figure out the issue, totally over $700. This cost would not go towards the repair of the car. They were extremely rude and nasty from the very beginning. I declined for them to proceed and said I would be there around 5pm to pick up my vehicle and take it somewhere else. A few hours later, Bob calls me to tell me they lost the key to my vehicle!!! On my Kia app, I can see where they practically had to break into my car. They did offer to replace my key but was extremely nonchalant on how they were going to proceed because I was out of a vehicle for the night with 4kids& they didnt have a key in stock & would have to overnight one. Finally they agreed to get me a loaner, which they refused to do the very first day and I had to pay for a rental car. Not only did they lose my key & replaced it with a USED key, they still charged me the diagnostic fee of $235 without giving me a diagnosis. I asked another worker if he could give me a list of what was done in the one hour of the diagnostic test and he proceeded to defensively argue with me about taking it somewhere else. Unprofessional & reckless.