Business ProfileforKWIK Parking

I am writing to formally complain about an unjust parking ticket issued to me on November 10 at 10:2v9am. I consistently park in the lot located on the corner of Ontario & Adams Street, where my employer covers the monthly parking. This arrangement has been in place for several years. To my surprise, I received a message demanding payment for a parking ticket. Upon reviewing the attached photos, I confirmed that it was indeed my car. After disputing the ticket, I was informed the lot was closed in observance of Veterans Day. Subsequently, the company had hired personnel to ticket cars, excluding some of my coworkers who did not receive tickets. During my discussion with ******* ******, the President of Kwik Park, who returned my call regarding the dispute, he displayed a lack of concern for the fact that we are monthly paying customers. The basis of the dispute was the absence of the small monthly tag visible in my windshield, which had inadvertently fallen below. I understand that mistakes can occur, and I explained the honest oversight regarding the tag's visibility. However, Mr. ****** insisted on payment for the $20 ticket, displaying inflexibility despite the established, long-term monthly payment arrangement. This incident appears to be a control issue, asserting power to extract additional revenue beyond the monthly fees already paid. I believe Kwik Park should focus on ticketing individuals who are legitimately not paying rather than penalizing loyal monthly customers. I urge you to address this matter with Kwik Park, emphasizing the need for fair and equitable treatment of their monthly paying customers. ******* ****** should be reminded of the importance of good customer service and the value of retaining loyal patrons. Thank you for your attention to this matter, and I trust that the Better Business Bureau will help ensure a resolution that upholds fairness and customer satisfaction.