Business ProfileforProMedica Home Medical Equipment

I am trying to get my boost nutrition drink sent out to my home. When this new company took over I've had nothing but problems trying to fill my prescription because of 1 employee named ****. She happens to be In charge and has seniority so I'm not able to get any other help but hers and she has a personal issue with my case. 1. When I called amd asked her to send the orders to my doctors and change the quantity to 75 from 45 she acquired an attitude saying " you don't pick your amount of supplies you get your doctor does. " Even though that's not in our buisness she restated it several times. I explained i went to another company and I was getting 75 each of chocolate and 75 vanilla boost glucerna protein drinks and ****'s company only had a order for 45 of each flavor which was an old order. I called on nov.21 spoke with **** and this is the day she wanted to tell me the doctor chooses how many drinks I get not me. So I explained myself and from that point on it became personal. I called the 25 to make sure everything was good all my paperwork for my order that was due on 8th of Dec. She expressed it was much to early to call for order. I explained I was just checking on my order take sure they have everything they need from my doctors office and I was ready to go just waiting till the 8th of Dec. Then I called to have my stuff shipped and nothing was done **** did not send correct amount adjusting my order lime I checked and like we spoke about. It is now the 14th of December and I still don't have any product 100% due to ****'s sabatoge. This is crazy. I called her today and asked her to hold my order until I speak with Dr. Office to see where we're at since I can't trust what she **** is saying. She cut me off and said I can't do a three way call I'm to busy for that. When I said "please hold..." she blurted out I'm not golding etc.etc. I started to cry again and hung up. I really have not experienced someone so rude for no reason at all. 0