Business ProfileforD&R Pool Sales, LLC

I had the misfortune of buying an above ground pool from D & R. After paying in full, D & R gave the pool and equipment to their sub par installer, ***** **** Service. After charging more than the quote and demanding cash payment, the pool was installed by ***** on July 3, 2021. Only then was I informed special gas and electric outlets were needed. Also, Miss Dig was not contacted and a permit was not pulled by *****. Again, I was not notified about this. The outlets were completed within 5 days. Then, the multiple times per day calls started to ***** and D & R to have the filter, pump and heater hooked up. This continued for over 3 weeks as $800 of delivered water turned green and nasty. Finally the filter, pump and heater were hooked up. Within a month the water was cloudy and eventually green. Weekly trips to D & R started. After trying many chemicals suggested by D & R, I suspected a problem with the filter. D & R dismissed this over and over. Finally, I paid a preferred service provider of Hayward, the manufacturer of the filter and pump, to come inspect the pool, filter and pump. As I has suspected, the pump was broken in addition to being too small for the pool. Only then did D & R send someone out - without notifying me! No approval to enter the property was given. I request a refund of the broken and wrong sized filter and pump sold to me by D & R Pools.