ComplaintsforLPG

• Initial Complaint

  08/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I rented one of the properties from LPG management. I did not receive my full deposit after I moved out. They deducted items from my deposit that the previous owner was responsible for. I even submitted the original inspection report and photos time stamped the day I moved in with proof which shows items that I was not responsible for. Called LPG several times and this matter has not been resolved. They keep stating they are working on it two months later.I just want other renters to be informed.LPG charged me for items that I was not responsible for.

  

  Business response

  08/29/2024

  ********************* was charged for items notated on her move-out inspection that were not notated on her move-in checklist.  Total charges were $580 withheld from the $1000 security deposit with the $420 balance being refunded to her via check. I have looked into the complaint and charges are valid. 

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I PUT IN A WORK ORDER ON 3/31 FOR A CLOGGED DRAIN MAINTENANCE CAME OUT ON 4/1 TO FIX IT. THERE HAD ALREADY BEEN A ISSUE OF THE SINK LEAKING THAT MAINTENANCE CAME OUT REPEATEDLY FOR AND NEVER PROPERLY FIXED. I WAS NEVER INFORMED OF ANY CHARGES OR GIVEN A ITEMIZED STATEMENT FOR SERVICE. I DONT HAVE A SIGNED LEASE WITH THIS COMPANY EITHER. ELEVEN DAYS AFTER WHEN I INFORM THEM I WANT TO VACATE I THEN GET CHARGES ON MY LEDGER FOR SERVICES AFTER THEY ALREADY SIGNED MY INTENT TO VACATE FORM STATING I OWED NO MONEY. ACCORDING TO THEIR OWN WEBSITE THEIR MAINTENANCE IS $70 A HOUR BUT THEY BILLED ME $169 AND LATE FEES MAINTENANCE WASNT EVEN HERE A HOUR TO RUN A SNAKE DOWN MY DRAIN NORMALLY THEY WILL EMAIL AND TEXT ME TO LET ME KNOW OF ANY OUTSTANDING CHARGES I RECEIVED NOTHING I JUST ASSUMED MAYBE THE HOUSING AUTHORITY DIDNT PAY THEIR FULL PORTION OF THE RENT I DIDNT KNOW WHAT THE EXTRA CHARGE WAS THAT RANDOMLY APPEARED UNTIL THEY WERE ASKED TO SIGN THE TERMINATION OF LEASE FORM AND THEY SAID I OWED FOR DAMAGES. I STILL HAVE NOT BEEN PROVIDED A ITEMIZED STATEMENT FOR CHARGES AND I FEEL I AM BEING HARASSED AND TRYING TO BE FORCED TO STAY A TENANT IN THIS HOUSE WHEN CLEARLY ALL I WANT TO DO IS MOVE I HAVENT CAUSED PROBLEMS SINCE I LIVED HERE I DIDNT COMPLAIN BECAUSE THE LEAKING SINK LEAKED DOWN IN TO THE BASEMENT STRAIGHT IN TO THE OUTLETS FOR MY WASHER AND DRYER AND SHORTED THEM OUT CAUSING ME TO BUY NEW ONES THEIR MAINTENANCE GUY EVEN CONFIRMED THAT THEY HAD TO CHANGE THE BREAKERS IN THE BREAKER BOX AS WELL DUE TO IT I JUST WANT TO PEACEFULLY MOVE I WANT MY MONEY REFUNDED FOR SOMETHING I SHOULDN'T OF BEEN CHARGED FOR THAT THEY DIDNT INTEND TO CHARGE ME FOR UNTIL THEY FOUND OUT I WANTED TO MOVE CAUSE IT DOESNT TAKE 11 DAYS TO MAKE A INVOICE AND I WAS STILL OVERCHARGED I SHOULDNT OF BEEN CHARGED LATE FEES FOR SOMETHING I DIDNT EVEN KNOW I WAS BEING CHARGED FOR.I DONT WANT TO BE HARASSED I BEEN HERE SINCE 2016 I JUST WANT TO PEACEFULLY MOVE OUT

  

  Business response

  06/14/2024

  Subject: Response to **************************** BBB Complaint Against LPG Realty LLC

  To whom it may concern:

  I am writing in response to the complaint filed by **************************** against LPG Realty LLC, operating as LPG Management. Below is a detailed account addressing the issues raised:
  On March 31st, *********************** submitted a work order regarding a clogged kitchen sink. We promptly dispatched maintenance on April 1st, and the technician confirmed the clog was due to grease buildup, supported by photographs uploaded to the work order.

  The invoice for this service was processed and billed to *************************** account on April 11th. Both the invoice and the charge were made available through the tenant's online portal, which *********************** regularly accesses, as evidenced by her online payments and work order submissions.

  *************************** tenancy began under a previous management company. Upon lease expiration, she declined to sign a new lease. Consequently, we honored the original lease agreement, which transitioned to a month-to-month lease requiring a 30-day notice for termination by either party.

  As a recipient of housing assistance, *********************** is required to submit specific documentation during the relocation process. We complete this documentation accurately upon receipt. At the time of her initial notice to vacate, the charge for the grease clog had not yet been billed. By ****, when she requested the Intent to Vacate form, the charge had been posted to her account on April 11th. Her payment on May 1st covered the oldest outstanding charge first (the clog-related fee), with the remaining amount applied to her rent. *************************** subsequent payment on May 26th fully covered her May rent, which incurred a late fee as it was past the due date of the 5th.

  Once her account balance was settled on June 7th, the necessary documentation reflected a zero balance.

  We have not attempted to unfairly bind *********************** to a lease, evidenced by our accommodation of her month-to-month status since March 2023. We require a 30-day notice to vacate and do not prorate the final month's rent, meaning *************************** lease extends through July 31, 2024.

  Please feel free to contact us should you need any further information or clarification.

  Sincerely,

  ******************* - Property Manager

  Customer response

  06/18/2024

   
  Complaint: 21820724
  
  I am rejecting this response because:
  It does not take 2 weeks to process a invoice and charge me. Not to mention they previously stated in a email to me that I was being charged because I was being held liable for the charges of the clog to a old lease I signed but just admitted my lease expired and I am on a month to month I access the portal once monthly to pay my rent I don't check anything else THE only other time I access the portal is if I need to make a maintenance request I am not very savvy as far as electronics go and know how to use apps 100% only for the basics and normally the company as I said will email and or text me with charges which they deliberately did not. I have spoke to a lawyer and was told legally because I am on a month to month I was not responsible for them charges and they could not hold me to a old expired lease and could take them to court but I am trying to be civil and just ask for part of my money returned I have the emails showing them saying I had to pay due to the expired lease I also have this response and another paper showing they have admitted the lease is expired and I am on month to month I've lived here since 2016 of course it's gonna be some kind of maintenance and it's routine maintenance that I am not responsible not to mention again it does not take 2 weeks for a invoice and then not notify the tenant as you normally do you guys knew exactly what you were doing. And looking back at the forms and dates the invoice you have on the portal was 4/11 my form for intent to vacate was signed 4/15 so tell me again how was that overlooked when your office marked I did not have any outstanding debt? Or was it all put on the portal after I sent in the Intent to vacate and you just didn't pay attention to the dates ? Come on just admit your wrongdoing and make it right I have not been a confrontational tenant I have not destroyed property I am trying to be fair and you guys are trying to play dirty just cause I wanna move and take people's hard earned money Just refund my money and be fair is all I ask 
  Sincerely,
  
  ***************** *****

• Initial Complaint

  06/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This complaint against LPG Management seeks a refund for rent paid due to the condition of the apartment not matching what was promised to me by my move-in date, completion of the outstanding work necessary to render the apartment to the condition it was promised to be in by move-in, the deception regarding central a/c in the apartment, compensation for a lack of hot water and constant beeping smoke detectors during my first four and seven days of residence, respectively, and the ability to pay my rent via ***** going forward due to the already proven record of inaccurate charges being assessed through the resident portal they demand I pay through, the extraneous charges their technology assesses for payment via electronic check, the extra charges associated with paying rent via cashier’s checks and money orders, and the fact that they already accepted payment for rent for the first two months of residence via *****. At this point, outstanding issues include rendering the balcony to a safe and usable condition as I was told it would be before moving in and resolving the issue of central a/c / heat in the apartment. When it comes to my issue with the payment of rent, I paid $850 for the remaining days of May as my lease started on May 16 to coincide with the company's policy to collect a full month's rent upfront. I was told June's rent would be prorated at $438.71. On May 30, after logging into the resident portal I discovered my outstanding balance was still showing as $850. Not being able to modify this figure I sent the $438.71 to the company's ***** account. I received a message from the accountant letting me know I could also pay via the resident portal. I explained why I didn't / like *****. On June 6 I was told I must pay via the resident portal. After confronting the accountant on how she went against her word, she deleted the comment she sent via *****, cited the payment options in my lease and informed me she would not continue correspondence with me.

  

  Business response

  06/30/2022

  At LPG Management, we provide quality housing.  We are serious about providing our residents with an excellent place to call home.  We take this complaint to heart and believe it to be defamation.  I will break down some of ******** assertions and provide our findings.

  Photos for proof of my feedback below are in the attached file.  Photos of the apartment are in the attached file.

  Our website: ******************************

  Current listings to show the quality housing that we provide: ************************************************************

  1. Advertisement states No cooling provided.  We even provided ****** with one of my personal window AC units.
  *********************************************************************************
  
  In our marketing, we never state that there is cooling provided.
  
  2. Move-in Inspection Report completed by ****** is attached.  The only issues he reported at move-in were easily fixed.
  
  3. Maintenance issues reported.  The hot water issue was fixed within a day of being reported.  The other issues were all fixed within a business week even with a holiday weekend involved.
  Hot water issue.  Notified on 5/19 and fixed on 5/20.
  Cabinet door wont open. Notified on 5/19 and fixed 5/23.
  Smoke detector chirping.  Notified on 5/19 and fixed 5/23.
  Animal feces on back porch.  Notified on 5/26 and fixed 5/31.
  TV on back porch.  Notified on 5/26 and fixed 5/31.
  Garage debris.  Notified on 5/19 and fixed 5/23.
  Back stairwell lightbulb replaced.  Notified on 5/19 and fixed 5/23.
  Bathroom lightbulb.  Notified on 5/19 and fixed 5/23.
  
  4. Accounting in Resident portal.  We utilize ******** property management software.  As we collect a full month of rent at move-in, the 1st month after move-in is normally manually updated to a prorated amount.  ****** notified us on 5/30 that the balance due was wrong.  Our standard practice is to correct ledgers prior to the 1st.  We had just not yet gotten to his ledger to update it. 
  
  Our lease agreement states that Rent payment can be paid through ******** or in the form of a money order.  If payments through ******** are done through a bank account, the system charges a $1 processing fee.  If payment is made by a physical money order, there is no additional fee.  Additionally, partial payments can be made through ********.
  
  Some of the people who rent from us are coming from out of town.  If they want to put a deposit down to hold a house or apartment, we do have a ***** account for those situations.  We have never continually accepted ***** payment for regular rent payments.

  Thank you for your time,

  ****** ***

  Customer response

  06/30/2022

  
  Complaint: ********
  
  I am rejecting this response because: The timeline provided by ****** in his response to my complaint is false. I received the window a/c unit he mentions on June 13th after my complaint was submitted to the BBB and received by LPG Management. The a/c unit was provided after I had used my own money to purchase another window a/c to cool the apartment. The original ad for the apartment also noted that electricity was included in the rent. This is false (screenshot attached), so there are discrepancies between what was advertised and what ended up being true of the condition of the apartment. I was told the garages were being worked on prior to move in, but the garages are hollow shells without doors and busted out windows. Birds regularly rest in them, and I've also found that raccoons make their way into the garages at night. It is true that I reported the lack of hot water on the 19th. I was told that someone would be in touch with me that day to resolve the issue. The issue ended up being resolved the next day on the 20th (all this correspondence was uploaded in my original complaint). I asked ****** if the carpets had been cleaned and he told me they were. I'm not sure if they have been or not but the carpets exhibit a foul odor that hasn't gone away. I'm not exaggerating. I'm not defaming LPG Management. I've attached the document I received upon my physical walkthrough of the property stating that LPG only prefers payment through ******** and that they accept online payments, so their refusal to accept ***** in light of their error is unacceptable. 

  ****** is not being truthful. I'm condensing because of the time limit, but many of the items he lists that they've responded have inaccurate timelines. I was assisted in my assessment of the apartment during the physical walkthrough by someone named ******. She took note of various conditions in the apartment and reported them personally. I also reported issues via text to the company number which disproves ******'s claims. I'm very disappointed by ******'s dishonesty.

  Here is the detailed timeline as supported by the documents I previously uploaded: 

  This complaint against LPG Management seeks a refund for rent paid due to the condition of the apartment not matching what was promised to me by my move-in date, completion of the outstanding work necessary to render the apartment to the condition it was promised to be in by move-in, the deception regarding central a/c in the apartment, compensation for a lack of hot water and constant beeping smoke detectors during my first four and seven days of residence, respectively, and the ability to pay my rent via ***** going forward due to the already proven record of inaccurate charges being assessed through the resident portal they demand I pay through, the extraneous charges their technology assesses for payment via electronic check, the extra charges associated with paying rent via cashier’s checks and money orders, and the fact that they already accepted payment for rent for the first two months of residence via *****.
  
  I took a virtual tour of **** ******* ** ******, ** ********** on May 2, 2022. During that virtual tour I was informed that construction was still being completed on the property and that several items I expressed concerns about during that virtual tour would be repaired or addressed by the time I moved in. In particular, these items included the garages on the premises and abandoned property (a large TV) on the balcony. I was given a rundown of the property’s interior features including a thermostat, various living and dining areas, bedrooms, and other features.
  
  I went forward with my application and learned from LPG Management that I had been approved to rent the property. We agreed my yearlong lease would start May 16, 2022. I arrived on May 17, 2022. Prior to signing the lease on May 18, 2022, I took a physical walkthrough of the property. I discovered the garages in the same dilapidated condition they were in during the virtual walkthrough. I asked if work was still being done on the garages and I was informed that it wasn’t. Continuing the physical walkthrough inside of the property, the person giving me the physical walkthrough and I discovered several cabinets were sealed shut by the paint job that had been done in the kitchen and that several lightbulbs weren’t working.
  
  As an explanation for why the TV I was told would be removed by the time I moved in was still present, I was newly told that the door leading to the balcony couldn’t be opened. I made other notes on the conditions of various features inside the apartment including the stains on the carpet and other damages I thought were noteworthy. Having been handed the key, the person leading the physical walkthrough informed me to continue working my way through the property and to make notes of everything that needed to be addressed.
  
  Later that day I noticed all the smoke detectors were beeping so I informed LPG Management of the issue and was told that item would be added to maintenance ticket once I had signed the lease. Having no internet, I told LPG Management that I would make my way to a place with internet in order to sign the lease and noted that my a/c wasn’t working. I told LPG Management that I tried manipulating the thermostat and wasn’t able to get the air to blow. I also informed LPG Management that there was broken glass and other debris in the garages and asked if that could be added to the maintenance ticket. I was again assured once the lease was signed LPG Management would submit maintenance requests to address all the issues I had brought to their attention.
  
  Late on May 18th, after attempting to generate hot water, I discovered that there wasn’t any. As it was after business hours I tried to wait until business hours the next day to inform LPG Management but ended up reporting the issue to them on May 19th at 5:38 am. At 10:16 am, I asked LPG Management for a timeline on when someone could come to check on the a/c and water. I was told they should be out that afternoon and that I would receive updates via text from them soon. At 4:03 pm that day I informed LPG Management that no one had been in touch with me.
  The next morning, May 20, 2022 at 8:46 am, I received a text from LPG Management asking if I was available for them to check my pilot light. I told them that I was. After they investigated the cause of the issues, I was informed that ******** *** had tagged the pilot light and that the issue wouldn’t be able to be resolved then as it would be illegal but also that someone would be by to fix the issue later that day. LPG Management was truthful in this claim. Someone had come by and lit the pilot light that generated hot water to my apartment.
  
  Before the first maintenance person left, I brought the a/c issue to his attention and was told he would need to check on things after not being able to detect any airflow throughout the property after setting the thermostat to cool and turning on the fan. I also mentioned the issue with the balcony and the abandoned television. Despite being told that the door wouldn’t open, the maintenance person opened the balcony door and we were able to see that there was trash and animal feces on the balcony in addition to the abandoned TV, which was removed and set on the curb that day.
  
  Responding to an email I had previously sent expressing my frustration at the conditions I was enduring in the apartment, the owner of LPG Management informed me that my apartment didn’t have central a/c and that window units would need to be installed. He told me that maintenance would help me install the units if I had them or bought them. The exact, more detailed correspondence between the two of us I have uploaded. However, to summarize, I told the owner that the reveal about central a/c in the apartment was deceptive because prior to signing the lease I had brought up the fact that the a/c wasn’t working and was told that I simply needed to sign the lease for that issue and the others I identified to be addressed. I also explained to the owner that there were at least three opportunities for LPG Management to tell me there was no central a/c in response to my inquiries prior to my correspondence with the owner of LPG Management. Maintenance had come out and confirmed that the a/c wasn’t working through their own investigation and so learning from the owner of LPG Management that there was indeed nothing to fix at the very least felt like a convenient way to get me to sign the lease under false pretenses. The owner continued to let me know that the thermostat only controls the heat. I informed him that I wasn’t able to get the thermostat to do anything, hot or cold, having set it to cool at the lowest possible temperature and also having set it to heat at 90 degrees to no effect.
  
  Following this round of correspondence, the owner and I entered into what I consider a productive dialogue to resolve the various outstanding issues. I submitted a maintenance request on May 26 to have the animal feces and other debris removed from the balcony. Maintenance came by on June 2 to remove the feces and most of the other debris and made plans to remove the rest and repair the balcony so that it was suitable and otherwise safe for use. As of now, that is still outstanding. The owner of LPG Management let me know on June 6 that he would check inventory to see if there was an available window a/c unit for use in the apartment during my residency, which I’m appreciative of. As of now, I’m waiting for a convenient time weather-wise to test whether or not the heat in the apartment is truly working. I was advised by maintenance to set the thermostat to heat and wait an hour to determine whether the radiators in the apartment work or are triggered to operate by the thermostat. The owner of LPG Management informed me that the heat is controlled by a boiler system and that might also be the issue if I find the thermostat doesn’t get the radiators to respond after waiting an hour.
  
  The next part of my complaint concerns payment of rent. As my lease started on May 16 and it is LPG Management’s policy to collect a full month’s rent upfront, I paid $850 for May and was told that June’s rent would be prorated at $438.71. On May 30, I logged into the resident portal and discovered that my outstanding balance was showing as $850. As I found no way to modify the balance, I decided not to fill in my banking information for autopay and instead sent $438.71 to LPG Management’s ***** account, the same account I sent the first month’s rent to. That same day via *****, I received a message from the person who handles the account stating, “Hi ******! Thanks for sending this. Just as an FYI you can pay rent in your resident center moving forward. Thank you and hope you had a nice weekend.”
  
   Given the issues I had with their resident portal and the larger issues I’ve had with the company, I decided that paying via ***** was safer and an easier way for me to track my records, so I replied to the person, via *****, stating, “Thanks, (person’s name). I love using ***** for all my applicable payments at the end for the month, so I’ll just continue here. It’s much easier for me to track. The balance was still showing as $850 in the portal, so I’m otherwise weary of it. I hope you had a nice holiday.”
  
  On June 6, I received an email from the person running the ***** account stating LPG Management only accepts the first month’s rent and deposits via ***** and that I must use the resident portal or mail in a cashier’s check moving forward to pay rent. As this information contradicted what I had been told via ***** by this person, I told her I didn’t understand and explained in greater detail why the resident portal had proven itself to be unreliable and how her new demand made me feel as though I was defaulting to being at the mercy of LPG Management’s technology with no protections. She followed up this email letting me know that the amount is normally incorrect in the resident portal for the first month and that it must be changed manually.
  
  Even though I paid only two days before the rent was due and had paid a full $850 on May 17 when I moved in, she told me I beat them to the issue of the incorrect figure being displayed in the resident portal and that the issue wouldn’t happen again. She didn’t offer me any additional assurance of what would happen if such a thing did happen again. Given how my experience with LPG Management thus far has been tarnished by broken promises, I didn’t believe her. I expressed why I didn’t believe her in detail citing several items (all of this correspondence has been uploaded). I told her that her demand in the email compared to the message she sent me via ***** was indicative of passive aggression on her part and that she went back on her word. I also told her that rather than continuing correspondence with her directly I would be drafting a letter to the Better Business Bureau. She replied back to me indicating the payment methods that are accepted according to the lease I signed and stated she would not be responding to any further emails regarding the issue. She also deleted the statement  she sent to me via ***** (which I had previously screen shotted and have uploaded to the documents section of this complaint), further indicating her untrustworthiness and dishonesty. I also screen shotted and uploaded proof that she deleted the comment.

  
  Sincerely,
  
  ****** *******

  

  Business response

  07/06/2022

  Hi ******,

  We have offered to let you out of your lease early without repercussions. We cannot discount your rent, as we are a management company and not the owner of the property so it is not our money to give. We are sad to hear you have had a bad experience with us and wish your luck in the future. Let us know if you plan to end your lease by July 31, 2022 and we will plan to collect keys and do a final walkthrough. 
  

  ******** ***

  Customer response

  07/11/2022

  [BBB Transcription via Email]
  Complaint: ********
  
  I am rejecting this response because: From: ****** ******* <*********************>
  Sent: Sunday, July 10, 2022 12:24 PM
  To: Info <******************>
  Subject: Complaint ID: ********
  
   
  
  Dear BBB, 
  
   
  
  I'm writing because I'm not able to follow up on my complaint in the system. I have been traveling (I can send proof of this travel) and have just now found time to follow up as the details of my release from LPG Management's lease were still being determined. 
  
   
  
  Here is my final report: I do not accept.
  
   
  
  Here is my justification: 
  
   
  
  At 8:57 am on July 7 I wrote to LPG Management via email to let them know I was happy to close my complaint provided they confirmed my security deposit would be returned to me and the rent I paid for July would be prorated / partially refunded according to when I moved out of the property.
  
   
  
  At 3:14 pm on July 7 I received a phone call from the owner of LPG Management who confirmed I would receive my security deposit back pending the results of a final walkthrough / inspection, but I would not receive any of my rent money back for the month of July because my rent entitled me to possession of the apartment until July 31st. I explained, as I had previously done when I was offered to be let out of my lease by LPG Management, that I would not be in town for the majority of July and that I made arrangements to be out of the apartment from the 13th through the 18th.
  
   
  
  Even though I was told the apartment would continue to be mine through July 31st, LPG Management has scheduled showings of the property when they know I’ll be out of town (July 12 at noon) and have relisted the property as being available to be leased on Monday July 18th. I’m not sure if they’re somehow planning to kick me out on the 18th, but given the short timeframe I have to move and the number of things that need to be coordinated, I could still be living there on the date they’re advertising the unit is available to rent. Given our contentious relationship, I asked them not to schedule showings when I’m out of town because I cannot be present to verify my property is not tampered with. I let LPG Management know that because my time is so short, I have my property in open areas in the apartment due to packing up before my travels. I also let LPG Management know I have concerns about exposure to COVID-19 infection due to the potential high volume of showings they could schedule during the remainder of my time at the property.
  
   
  
  Given this, I am requesting a refund of the money I paid for the remainder of the month of July according to when I schedule my final walkthrough with them. I have attached the new ****** listing, the receipt showing I paid rent for the month of July, and a screen shot of the email I sent to LPG Management expressing my concerns. 
  
   
  
  Sincerely,
  
  ****** *******

  

  Business response

  08/22/2022

  We agreed to let ****** ******* out of his lease, without an early termination penalty which in his lease is described as one full months rent + forfeiture of his security deposit. Not only did we return as much of the security deposit as possible, but did not charge him for an extra month rent. It was his choice to move out early. There were multiple staff members who witnessed both the way the unit was provided at move in, vs how it was when we did a walkthrough during our showing period, This was after only occupying the unit for a few months. We have accommodated this resident to our fullest extent and recommend he seeks legal counsel for further communication. Thanks, ******** ****

  Customer response

  08/24/2022

  [BBB Transcription via Email]
  Complaint: ********
  
  I am rejecting this response because:
  

  From: ****** ******* ***********************
  Sent: Wednesday, August 24, 2022 3:04 PM
  To: Info ********************
  Subject: Complaint ID: ********

   

  Dear BBB, 

   

  I'm trying to respond to the complaint sent by LPG Management. The website isn't letting me submit my response or my evidence, so I'm sending it here. 

   

  Warmly, 

  
  ****** *******

   

  I reject their response. Here's my reasoning: I have attached proof that contradicts what ******** says here. I was texted by ****** of LPG Management that says LPG Management would be happy to prorate my rent provided I moved out early due to them having another tenant wanting to rent the unit. I've also attached my timestamped initial correspondence with the owner of LPG Management regarding dirty carpets in the unit. The only charge indicated by LPG Management regarding my security deposit was the one for carpet cleaning. My research shows that it's illegal for LPG Management to take carpet cleaning costs out of my security deposit. I have called LPG Management and have been ignored on these issues even being told that they would be in touch with me. 

  
  Sincerely,
  
  ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩