ComplaintsforReichle Klein Group

• Initial Complaint

  07/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Very unprofessional property managers. I’ve had a roof leak that they put a tarp on ….for over eight months! Before the first snowfall,!! can you believe it? As an OWNER AND PRESIDENT of Condo association….I’ve begged them to assess everyone to fix the problem. They never return my phone call.. Today I had an emergency and couldn’t get a hold of them for it. They don’t care about anybody but collecting money and they don’t do anything I would never let the manage my property but the woman who owns the majority of our condominium complex makes all decisions That’s what they hide behind but they’ll never return your phone call except if they want money! BEWARE OF THEM!

  

  Business response

  08/15/2023

  Good afternoon,
  
  I apologize we were unable to connect via phone.
  I am a bit new to this as BBB complaints are not something I have responded to previously.
  
  I would be happy to provide additional documentation of emails, voicemails, etc.
  I would also be happy to have a conversation to provide better understanding of the situation if needed.
  If there is anything else that should be included, or would be helpful to better understand the situation, I would be happy to send that over as well.
  I have also provided the language below in the online link provided.

  We have provided documentation via email as the files appear to be too large to upload here.
  
  
  
  The property in question is a business condominium. Per the Bylaws of the Association (attached), the owners of the units must manage the governance of the entity and, as is typically the case, the Bylaws require the election of a Board to direct the activities around the maintenance, upkeep, capital projects, and assessments for the Association.
  
  The Board is then empowered to govern the Association on behalf of the unit owners and may elect to hire a management company, such as The Reichle Klein Group, to perform the day-to-day management of the facility. In this case, the governing body has not functioned in several years.
  
  Consequently, The Reichle Klein Group was not hired by the Board, but rather the owner of the majority of the units in the property; who in the absence of a functioning governing body is performing some of the duties that would typically fall under the domain of a governing board. The responsibilities that she has taken on do not include funding maintenance repairs and capital funding shortfalls unfunded by the unit owners. While it was still functioning, the governing board established minimum Association dues for the purpose of covering the day-to-day operating expenses of the property. The Reichle Klein Group collects the dues from individual unit owners and they are used to pay the basic expenses of the property. These funds are not adequate to cover additional major repairs.
  
  As a Property Manager, it is our responsibility to follow the direction of our client. Our client has authorized The Reichle Klein Group to also follow the direction of the Board, if and when it would again start functioning. At the moment, it does not function.
  
  The individual who has filed the complaint is not the individual who hired The Reichle Klein Group. Our client has not informed us that a governing board has reconstituted itself and appointed new officers. Therefore, we are not accountable to him at this point without further direction from our client. In fact, this individual may have previously held the position of President, but notified The Reichle Klein Group in July of 2019 that he was resigning from his position.
  
  The individual has outlined in his complaint there has been an issue with the roof for some time and he “begged them (RKG) to assess everyone to fix the problem.” The repair of this issue will be in excess of $10,000. Not only are no funds available for said repair, authorizing this expense falls outside our scope of authority as Section 10.1 of the Management Agreement requires The Reichle Klein Group to obtain specific authorization from our client for any one item of maintenance, alteration, refurbishing, or repair in excess of $500. We have not received such authorization from our client.
  
  The Reichle Klein Group has no authority to assess the owners of the Condominium Association. An assessment would need to be authorized by the owners and/or a functioning board to whom they have delegated the authority.
  
  The Reichle Klein Group has no authority to contract work in excess of $500.
  
  The Reichle Klein Group has no obligation to provide funding or incur costs for repairs on the client’s property for which the owners will not assess themselves increased dues to cover.
  
  While it is the expectation that The Reichle Klein Group have a single point of contact, we have communicated these items to the individual on more than one occasion; unfortunately, he has found the responses to be unacceptable.
  
  In addition, the individual has become belligerent and disrespectful in our interactions with him. He has informed us in writing over 3 years ago that “Your maintenance people need to keep away from my unit I’ll never authorize them to do any work whatsoever unless you’re paying for it out of your pocket end of story.”  
  There is currently a balance owed to The Reichle Klein Group for work done on his unit that he has not been willing to pay to date.
  
  I am sorry the individual is unhappy around the ownership and management of his property; unfortunately, his anger and frustration is misdirected to The Reichle Klein Group. His frustration would be more appropriately directed to his fellow owners and their lack of a willingness to provide the governance required by the Association’s Articles of Incorporation or assess themselves appropriately to cover the maintenance and repairs required on the property.

  
  

  Customer response

  08/16/2023

  as managers, you’re failing to provide guidance to the owner, who they say is the problem they do nothing more than to try to make me look like I’m belligerent? While they are the ones that are for not answering my questions or emergency phone calls. Additionally, they say that I refuse to pay for something of course I did. I never authorized that work there just grasping at straws. Shows how unprofessional they are. These people are the ones that are belligerent, unprofessional, and willing to work with the owner to resolve this problem that will compromise of the structure and could cause a fire. I will be calling fire marshal to look at what is going on. They just simply turn their head.
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****

  Customer response

  08/16/2023

  For years, I’ve had woodchucks rodents living under the building in the crawlspace they constantly come in around the foundation! I’ve constantly told Reichle Klein about this, and they neglect to do anything but remove the rodents untimely! Recently I complained and called their emergency line and no one got back to me. Why do you have an emergency line if no one is going to call you back? The rodents and woodchucks are compromising my air conditioner, which is going to fall into the crawlspace because there are holes dug around it going down into the crawlspace. They’ve done nothing but remove the rodents and then the rodents come back.. why don’t they know how to complete a job? They won’t fill in the holes after they remove the rodents and the rodents come back it’s senseless, the holes have to be filled with concrete or rock as it is there’s water that is just lying dormant in the crawlspace that’s causing mold. They won’t do anything about these property managers blame everything on the majority owner, who makes all the decisions, but what is their rule? Isn’t it to manage the property? They don’t finish the work and all they do is complain that I get a rate well if they would respond to me I wouldn’t be upset while they’re the ones that are the belligerent I just want this fixed they won’t fix anything. I complain about this has been going on for years. The whole around the air conditioner Hass to be filled with something or the rodents will continue to come back and we continue to pay for the removal it’s senseless.

  

  Business response

  08/17/2023

  [BBB Transcription via Email]

  The property in question is a business condominium. Per the Bylaws of the Association (attached), the owners of the units must manage the governance of the entity and, as is typically the case, the Bylaws require the election of a Board to direct the activities around the maintenance, upkeep, capital projects, and assessments for the Association.
  
   
  
  The Board is then empowered to govern the Association on behalf of the unit owners and may elect to hire a management company, such as The Reichle Klein Group, to perform the day-to-day management of the facility. In this case, the governing body has not functioned in several years.
  
   
  
  Consequently, The Reichle Klein Group was not hired by the Board, but rather the owner of the majority of the units in the property; who in the absence of a functioning governing body is performing some of the duties that would typically fall under the domain of a governing board. The responsibilities that she has taken on do not include funding maintenance repairs and capital funding shortfalls unfunded by the unit owners. While it was still functioning, the governing board established minimum Association dues for the purpose of covering the day-to-day operating expenses of the property. The Reichle Klein Group collects the dues from individual unit owners and they are used to pay the basic expenses of the property. These funds are not adequate to cover additional major repairs.
  
   
  
  As a Property Manager, it is our responsibility to follow the direction of our client. Our client has authorized The Reichle Klein Group to also follow the direction of the Board, if and when it would again start functioning. At the moment, it does not function.
  
   
  
  The individual who has filed the complaint is not the individual who hired The Reichle Klein Group. Our client has not informed us that a governing board has reconstituted itself and appointed new officers. Therefore, we are not accountable to him at this point without further direction from our client. In fact, this individual may have previously held the position of President, but notified The Reichle Klein Group in July of 2019 that he was resigning from his position.
  
   
  
  The individual has outlined in his complaint there has been an issue with the roof for some time and he “begged them (RKG) to assess everyone to fix the problem.” The repair of this issue will be in excess of $10,000. Not only are no funds available for said repair, authorizing this expense falls outside our scope of authority as Section 10.1 of the Management Agreement requires The Reichle Klein Group to obtain specific authorization from our client for any one item of maintenance, alteration, refurbishing, or repair in excess of $500. We have not received such authorization from our client.
  
   
  
  The Reichle Klein Group has no authority to assess the owners of the Condominium Association. An assessment would need to be authorized by the owners and/or a functioning board to whom they have delegated the authority.
  
   
  
  The Reichle Klein Group has no authority to contract work in excess of $500.
  
   
  
  The Reichle Klein Group has no obligation to provide funding or incur costs for repairs on the client’s property for which the owners will not assess themselves increased dues to cover.
  
   
  
  While it is the expectation that The Reichle Klein Group have a single point of contact, we have communicated these items to the individual on more than one occasion; unfortunately, he has found the responses to be unacceptable.
  
   
  
  In addition, the individual has become belligerent and disrespectful in our interactions with him. He has informed us in writing over 3 years ago that “Your maintenance people need to keep away from my unit I’ll never authorize them to do any work whatsoever unless you’re paying for it out of your pocket end of story.”  
  
  There is currently a balance owed to The Reichle Klein Group for work done on his unit that he has not been willing to pay to date.
  
   
  
  I am sorry the individual is unhappy around the ownership and management of his property; unfortunately, his anger and frustration is misdirected to The Reichle Klein Group. His frustration would be more appropriately directed to his fellow owners and their lack of a willingness to provide the governance required by the Association’s Articles of Incorporation or assess themselves appropriately to cover the maintenance and repairs required on the property.
  
   

  Customer response

  08/17/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  They as property managers have a fiduciary responsibility and is failing to address problems that are now going to be reviewed by the fire marshal of Springfield Township this Monday at 1:30 PM I have contacted the local fire department chief, and he is going to examine what is going on to determine if it is a fire hazard as I have warned, Reichle Klein continues to ignore the real issue and they are going to bare responsibility for damages

  As far as money that they say I owe them it was completely made up by them. I never requested service and they are just causing trouble. They already said I wouldn’t have to pay what they had erroneously charged me for. I think they’re acting like two year old children.
  Sincerely,
  
  ******* ****

• Initial Complaint

  06/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I rented from ******* Klein group last year and put an a 30day notice back in December of 2021. I told ******* Klein I would be moving out by January 31st and their response was their gonna have the locks change come February 1. I agreed because I signed my lease to my current apartment in January. I finally get my security deposit after almost 5months and they charged me for February rent.

  

  Business response

  07/18/2022

  [BBB Transcription via Email]

  From: **** ******
  Sent: Wednesday, July 13, 2022 4:10 PM
  To: *****************
  Subject: Complaint ID ********

   

  Hello ********,

   

  Please review the response below and let me know if you have any questions or concerns.

  I have not responded to a complaint previously, so if anything is missing, please let me know at your earliest convenience.

   

  The ******* Klein Group (RKG) is not the owner of the apartment complex, RKG does represent the owner as a 3^rd party property manager.

  The tenant provided notice of their intent to vacate the property at the end of January.

  The tenant did not return their keys upon move out which initiates the formal move out process.

  On or about the 10^th of February a 3 day notice was posted on the tenants unit.

  Three days later, we entered the unit and found it vacated.

  The move out process was initiated at this time.

  The tenant was issued a refund check on March 31^st for the return of their deposit, less February rent and late fees.

  RKG later received notification from the tenant that they had not received the funds through the mail and provided a new forwarding address.

  A second check was issued on June 17^th and sent to the new address provided.

  Upon receiving the check, the tenant notified us that they had moved out in January and failed to return the keys to unit upon moving out.

  The tenant requested February’s rent be returned.

  Prior to receiving notification of a complaint from the BBB, RKG reviewed the situation on June 24^th, refunded February charges and contacted the tenant informing them a check would be available for the balance.

  The tenant picked up the check the week of July 5^th.

  
  
  **** ******
  

  ******* | Klein Group
  *** *******, **** ***** | ******, ** *****
  ************ t | ************ f | ************ c
  *************************

   

  To view our listings, visit www.rkgcommercial.com.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩