ComplaintsforARK Real Estate Services
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Complaint Details
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Initial Complaint
10/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 7-25-22 I reported issues of water intrusion in my apartment, I later reported mold, made numerous contacts with the leasing office to get action. I allowed them access the make initial repairs that resulted in me sleeping in my living room for a week. Problem persisted and is back worse. I requested my lease be terminated without penalty effective 11-1, property offered 12-1 and forfeit of deposit which would be a net loss for me.Business response
10/21/2022
ARK Restoration was the company who built the building but doesn't have anything to do with the upkeep and maintenance.Customer response
10/22/2022
Complaint: ********
I am rejecting this response because: If there is another entity I need to list I will maintain my request for release from my lease and full return of my deposits. As of the morning of 10-21 remediation of mold had not begun. Additionally I will be placing any future payments in escrow.
Sincerely,
***** ******Business response
10/28/2022
ARK Restoration & Construction does not own the building, therefore the response surrounding the security deposit return cannot be answered by this entity. ARK suggests that Mr. ****** refer to his lease for that information.
ARK has been contracted by the owner of the building to perform the work in Mr. *******s unit and that work has begun. The drywall has been removed. The issue with the water intrusion to Mr. ******'s unit does not just effect his unit - but other units on his floor and the floor above. We are working with the subcontractor that performed the work when the building was under construction to find the source of the water intrusion and it is our intention to have this issue resolved in the upcoming weeks.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.