ComplaintsforLaPlante Real Estate LLC

• Initial Complaint

  04/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 3/23/24 I made contact w ****** of this company who is a agent. I inquired about ******************* Oh which was a listing she was in charge of. On the same day i sent ********* via text to gain entry into a self serve showing. (No one present). On 3/25/24 ****** messaged me *** i do not have an approved application for 203 South now. If you are still interested, please apply here; sent link w directions.On 3/28/24 I still had not filled an app out but i did contact via text that i had been under the weather & looked to put an app in soon. On same date ****** text *** Please do.On 4/8/24 I submitted a finished application via there website w all necessary required documents. On 4/10/24 I was sent this email from ****** followed by a missed 1 ring hang up call w no message. "I received your application for this home. Unfortunately, a previous applicant qualified ahead of you. Regardless it looks like you could qualify for other units in your price range. Note 203 South is $795 mo. They verified my current rent of $1550 for the last 4 years. On 4/10/24 I spoke w Mgr ******* who is ******'s boss. She basically treated my like scum, didn't care that it was some clear bias going on, didn't care that a security deposit still had NOT been taken for this home, didn't care that the ad is strategically left up to swipe as many $48 app fees as possible even though its so called "Already Taken". Within 10 mins the ad was taken down off there company website but not off Zillow so once again this is a company that swipes app fees like revenue regardless if the property has already been taken. I was subsquently told i could choose another available property & then they would see if I qualify. Once i was informed that my app was good for 90 days i decided to exercise that right & then i was subsquently ignored by both ************ ******* of this company. I have sent ****** info on a new home pic & now since i spoke up about there ***** practices i get no returned phone calls, no returned text, i even asked ******* the *** is this how you guys really treat new potential *************** replied by laughing. Its now 4/11/24 Still no word from neither one i have choosen a different home but now everyone is unreachable after just taking my app fees & putting me in a now crunch move time. They both informed me do not come to the office w a Deposit even though there hasn't been one taken.

  

  Business response

  05/01/2024

  ************** initially was pleasant to work with. However, after he got frustrated about 203 South no longer being available, he verbally abused our staff. 
  
  Mr. Whites application fee will not be returned. He asked us to consider his application on other properties ( since the app is good for 90 days very specifically to not take advantage of applicants). After ************** asked if he could choose a different property, we processed the application. We denied his application because he was not truthful. The application asks if you have ever been convicted of a crime, and he marked no. We discovered he had been, in fact, previously convicted, thus disqualifying him for misrepresentation. Due to not qualifying, we would not accept a deposit for any property.
  
  The ad was not left up to take application fees unnecessarily. Our company does not directly post content to Zillow. Once listings of available properties are posted on our website, they are automatically syndicated to a number of websites for posting. When listings get taken down, the listing status is also automatically updated, but this is dependent on the websites own syndication schedule. We have no control over when Zillow takes down the listing; its an automatic process.

• Initial Complaint

  06/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On May 13th, Laplante gave us a Lease termination giving until june 30th for our family of 6 to move after residing there for 10 years total. No explanation, just taped to our door. We were home. We called to figure out what was going on and told the person in charge of lease terminations was on vacation until the following week. We started looking for a place as the letter states no renewal of lease. By Tuesday of the following week(5/17) we took a loan out and found a place to move. Signed our lease (5/18) moved out on 5/19. I called the following week(week of 5-22) to let laplante know we were out and asked if we were going to be prorated for the last two weeks of May. Again, The person I needed to speak with was not in. Waited another 2 weeks. No returned call. So June first I called to be told no I was not being reimbursed for my rent paid on time. I asked about my deposit. And was told, that was depending on the move out inspection. I questioned them as to why, being they never did an inspection when they took over property management in 2020( roughly a month after the new landlord took over from california) and didn't do a habitability check until August of 2021, and even then never fixed our issues until complaining to our actual landlord. Their response was, you can email your complaints. It's been over a week and, yet again, no returned emails or phone calls. I would like to be prorated out and receive my full deposit due to all the inconvenience they have caused. They are extremely unprofessional. I am also still receiving rent reminders after telling them 3 weeks ago we have completely moved out and they even tacked on a late fee. I have several emails between the landlord we were under and I regarding how unprofessional they are and having to have him contact them inorder to get anything taken care of during the 2 years we were managed by them.

  

  Business response

  06/22/2022

  [BBB Transcription via Email]

  Dear ********,
  
   
  
  I am writing in response to the complaint LaPlante Real Estate received (ID *******). We desire a smooth resolution of this issue, but the bottom line is that the named party on the lease legally must be the one to communicate with the office. ****** ******** is not on the lease.
  
   
  
  In this situation, the resident was given a 30-day notice on May 13th that said the property must be vacated by June 30th. This instruction was given to us by the owner of the property, as is their prerogative and not within our control. LaPlante has not yet completed the security deposit allocation for this resident as the owner recently bought this property, and we are still within the 30-day window from the resident vacating the unit (as of this writing). We have communicated with the new property owner about the matter and are in the process of creating the determination letter based on the move-out inspection. We advise that the named resident appearing on the lease submit a forwarding address to our office in writing. This will facilitate the delivery of this document once completed.
  
  Unfortunately, the person contacting our office about these matters is not on the lease, so we cannot legally answer them by email or phone. We instructed the individual on multiple occasions to have the only person named on the lease contact us, and we would be more than happy to answer them. We recognize that having to relocate can be complex. It is our desire to help residents through these transitions in a straightforward manner.
  
   
  
  Please let me know if there is anything further you need from us and thank you for your time.
  
   
  
  Best,
  
  *** ******

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