Business ProfileforErie Construction Mid-West, LLC

I had a roof installed by Erie Home back in January, 2024. I was impressed with the quality of the product and the warranty that was provided, so I was willing to pay the premium over the average roofing contractor to make sure I had a roof that lasted. The crew did not speak english, and the manager, who did speak english, never once spoke with me and was only around for a short time. The team got the roof done all in one day, but at the cost of working well into the night when it was completely dark. Next day, the project manager came out and we found broken siding and a detached gutter from the work they did. I was told that it had to wait until it warmed up outside to get it fixed. Makes sense, materials can be brittle in the cold. Here is the problem though. once it did warm up, after a few messages back and forth with that project manager, with a contract for the fixes in hand, he ghosted me and I was left to contact their customer support. Customer support made it out to the house in June to fix the siding, which was covering up the hole created, and the gutter. At that time I also noticed a few spots, well into the summer and 90 degree weather that not all of the shingles were laying flat, so I asked to get that fixed as well, since there are 2 spots where you can easily reach underneath the shingles. Its going on 3 weeks now and getting the run around again of them struggling to get someone out to fix the job that was done over 7 months ago at the time of writing this. I payed over 60k for the roof expecting high quality as promised by the sales reps, but I found that once the job was done, they aren't prioritizing making the issues right.