ComplaintsforGreat Lakes Home Remodeling
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Complaint Details
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Initial Complaint
11/29/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed a contract for service with a $400 deposit. I had 3 days to cancel the contract without penalty. I was directed to text a cancelation message, falling in the 3 day window, and have yet to receive a response about my deposit.Business response
11/29/2023
Customer did cancel outside of the 3 day right of recission, Check was deposited into our account and takes up to 5 business days for the bank to clear deposit once cleared we issue a refund. Our Sales manager put in a refund for customer on 11/24/23. So customer will get refund check sent out this week. Hope this clears up any confusion.Customer response
11/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I would like to note that I never gave them a check as a deposit, it was cash. The contract was signed after close of business which does keep me within the three-day window of cancelation.
Sincerely,
****** ******
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Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.