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ComplaintsforDrain Master Plumbing & Drain Cleaning
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Drastically over charged for 45 min service without giving promised estimate.Business response
03/03/2023
*****,
We charge accordingly to the job, Not by the hour ! A price that was given before service was rendered that you agreed upon and you paid when completed without any complaint at that time . In addition you never called me directly regarding any concerns or questions on pricing after my technician left your home . Instead you make a complaint with this agency strictly having intentions to hurt or damage my good reputation. Hopefully the next time you need service and hire another company and find out what they charge you . You'll then appreciate the price we charged you !
Customer response
03/06/2023
Complaint: ********
I am rejecting this response because: I did not receive an estimate before service and I did make it known before paying that I strongly disagreed with the charges. Additionally, I have checked with 2 other respected companies and they could not fathom the service being that costly.
Sincerely,
***** *******
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Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.