ComplaintsforDK2 USA East
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Complaint Details
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Initial Complaint
01/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have purchased a wood chipper. Model ******. It cost $2268.24. At first I had problem with the engine. It was locked up. It wouldn't turn over. I called and they told me to call ****** since it was a engine problem. They warranty the engine. I did and ****** took care of the problem. It took 3 or 4 months. But when I got the chance to use it the belts shred a part. Replace them twice. They keep shred apart. Now they don't even return my email. Try calling but that is useless. You get voice box and they never return your call. I ordered it on 2/19/23. But didn't receive it about first part of April. It is also a year now and they are going to try over year past and warranty is no good. I have checked reviews and that has happened to other customers. At this point I am just looking to get my money back.Business response
02/05/2024
Hello,
Replacement part orders were processed for ******* unit this morning (before we received the BBB complaint). I have just discussed two different resolutions with the customer via phone call and he agreed to give it one more shot before providing a potential refund. He is satisfied with the communication and potential resolution avenues.
**** *********
Product Development & Support Manager
DK2
Customer response
02/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** **********Initial Complaint
04/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased an OPC503 chipper/shredder through Home Depot. It was delivered 9 months later. Worked great for the first few months, but then a interior bolt sheered off, causing a chuck of metal attached to the chipper roller to dislodge - this caused extensive damage to the interior. Because of when I purchased the chipper, when the failure occurred, and when I finally contacted the company, I was already out of warranty. No problem, I ordered and paid for the replacement parts. However, the main part (the chipper roller) will not fit in the housing designed for it (just barely too big). I have been attempting to contact technical support for MONTHS - left numerous phone message and numerous online "contact us" forms, but have not received one call or email back. I now have a broken machine with replacement parts that won't fit, and a technical support office that can't seem to answer their phone. I finally got the main operator to admit they are a calling service - bringing into doubt whether this company is really staffed at all.Business response
05/10/2022
[BBB transcription]
Business stated they will contact the consumer directly to resolve the matter.
Initial Complaint
10/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The business has a warranty that lasts a year, my product broke after 8months of use. I reported the issue as one that occurred due to poor manufacturing, a bolt came unfastened and caused a pulley to spin freely around a gear and stripped the teeth. The product was a wood chipper with a value around 2,700$, they originally responded to my complaint and then ignored every email I sent them after about 3 weeks. This lasted until the products warranty expired, I would like assistance in either acquiring the replacement parts or the money for the repairs from a shop that's local.Business response
12/01/2021
Business Response /* (1000, 5, 2021/10/25) */ Hello, We will assist with this issue and get the required parts for this customer. Can you please provide the following information; Address Parts required with part numbers from the manual Customer phone number unit model eg. opc506 Consumer Response /* (2000, 7, 2021/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'll be happy with receiving the replacement parts for my broken machine.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.