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Complaint Details
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Initial Complaint
08/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got pulled over by the police because of expired tags on my plates. They impounded my vehicle and when i picked it up the next day the vehicle oil was completely drained onto the ground due to their tow truck cracking the oil pan. My vehicle now has a ticking sound and leaks oil within 2 hours of sitting.Business response
11/19/2021
Business Response /* (1000, 8, 2021/09/13) */ The vehicle in question had the front of the vehicle circled on the police report showing damage to the front end. The owner of the vehicle was not the driver of the vehicle. We do not know what may have happened before the Sherriff Dept called us to the scene. We do take pictures before towing any vehicle. Our pictures show an oil spot/area coming out from under the front of the vehicle before the tow. This was explained to the driver of the vehicle. Their response was to get their attorney and sue us. Per company policy, when an attorney is mentioned, all correspondence now goes through our attorney. We have supplied the name and phone number of our attorney and forwarded all documents and pictures to him.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.