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Complaint Details
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Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was having an overheating issue. They state my thermostat “melted” & claimed to have replaced it. Two months later it started overheating again. I took it to a professional mechanic who showed me that the thermostat was never changed. The thermostat was still in its original housing. Business is refusing to provide documentation of repairs.Business response
10/17/2023
Company told BBB that you originally brought vehicle in and asked them to replace the part and then drove the vehicle for 4 months before returning and saying that the part was not changed the first time and the problem with overheating was still happening. The company said had you brought it in sooner, they could have shown you on video that they did the work, despite your claims. IF the part in question was bad, the company could have swapped it out and got another from the parts company, but despite their attempts to reach you, you have not communicated further. They also said the vehicle was purchased from this company and no one has made a payment on this vehicle since your claims their work failed to correct the problem.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.