ComplaintsforAA Forge

• Initial Complaint

  11/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In March of 2020 I paid a deposit of $50 plus shipping for a custom knife to be made by AA FORGE. I was given a window of 3-6 months for the knife to be finished and which I would pay the remainder of the amount owed and have the knife sent to me. The owner Adam G. pushed back to time deadline to 12 months because of the pandemic. I was patient with that and every once and a while would ask about the status. Finally at about 20 months in October of 2021 I asked about the status of the knife and he said that he was sorry for taking so long that if I wanted I could get a full refund. I asked for the knife and he said he could have it done by November 2021 and if he couldn’t he would get me a full refund. I agreed to that. On October 28th 2021 he texted me and said he wouldn’t be able to do it because of his father passing and offered to send me my refund the following Monday. I agreed and sent my condolences. On November 9 2021 I asked about my refund status that I had not received and he stated he hadn’t had time to send it via ******. I asked if he could get a chance to get on that day and please send me my refund he agreed to do that I could be done with aaforge. He got upset and said he was no longer going to refund my money and that he was closing my order. He said that he was going back to original agreement of a no refundable deposit and that he was not going to honor the 3 separate text he sent stating he would send back my full refund. I have all the text to document all the correspondence I have had with Adam G.

  Business response

  11/10/2021

  I clearly stated on my site that the estimated time frame was little more than an educated guess and note an exact quote. I was willing to break the agreement on the non refundable deposit for *** ******* considering how much longer it was taking than expected, but once he began pressuring me while I was trying to bury my father I had a change of heart on the matter.  As a result I decided to hold him to the original agreement of follow through with the order (which is still an option), or being canceled out and forfeiting the deposit.  I have attached a screen shot of the agreement he had to agree to when placing the order. 

  Customer response

  11/10/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. I was never given the option to continue to wait for the product from Mr G. In the texts below you can see clearly where he stated he was closing my order and keeping my deposit. after this all blew up he never gave me the option to wait for the product. After I filed this complaint Mr G. then sent me a text and an email stating he had canceled my order and I would receive the full refund. I received $8, nothing more. I have been nothing but polite and cordial with Mr G. even after he continued to be aggressive and rude. He has sent me repeated text arguing his side even after I told him I was done arguing about it. Including a text this very morning after he received this complaint about how he was going to refund my money then he got this “useless” bbb email and decided he wasn’t going to. I am not a fool. I know that I will not get my deposit back. It wasn’t about the money it was about honoring what you stated. He has not done that. I waited for 8 days after he stated he would refund my money to reach out to him. If 8 days is pushy then I apologize for that. I just don’t think he ever intended on making my knife and he fully intended on keeping my money.
  
  Regards,
  
  *** *******
  

  Business response

  11/12/2021

  Other than during the last few weeks dealing with my dying father I finish orders every week, so to say I had no intention to finish an order that had a remaining balance of $325 and avoid this hassle is an ignorant statement.  *** ******* attempted to cancel his orders before so considering the circumstances I have followed through with the request. I have no obligation to send a refund for what was agreed to be non refundable and had only offered it because I felt bad about being so far behind due to the last years supply issues. If *** ******* would like his deposit to not go to waist he is still welcome to request his order be finished or have it applied as a credit for an available product on my site, but the non refundable policy he agreed to will remain in place.  You can read the details of the delays on my sites newsletter page. 

  As for my statement on "useless", I will stand by it.  Most folks no longer even know who the BBB are and to add the fact that if I paid the yearly fee to be "accredited" they would never allow any bad review to see the light of day is a testament to the corrupt and useless state they are in. 

  I will no longer communicate with *** ******* through this method, so if he wishes to work out anything he will need to communicate directly with me as apposed to running to a third party.  Any further details on production issues and agreed policies can be found on my site.  Have a good day.

  Customer response

  11/12/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. I would like my deposit back as was promised. 
  
  Regards,
  
  *** *******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩