ComplaintsforChevrolet of Troy

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used car from this dealership. The keyfob tag stated that there was 2 keybobs. The salesman told us that it was probably misplaced and that he would look for it and we could pick it up the following Monday. The keyfob was never found and I asked them to replace it. They refused saying they never said there was another keyfob. I have called several times and they just give me the run around. I feel that they should replace it. I hope you can help with this. Thank you

  Business response

  05/24/2024

  *****,

   

  Thank you for bringing this to our attention, josh the company’s used car manager will be reaching out to provide you the 2nd key. We appreciate your business. 

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used 2015 Dodge Journey from Chevrolet of Troy on January 16th. About a week later there was a light that came on for the oil. I called the dealership and the told me that they had changed the oil and that they were unable to reset the oil light because they were a Chevrolet dealership. I went into the manual of the car and found out how to reset it myself and the light went away. I had a low tire pressure sensor come on a few days after that, I filled the tire and the sensor went away. About a week after that the check engine light came on and the vehicle was leaking oil. I called the dealership and scheduled an appointment to have the vehicle check out. The appointment was for Thursday the 22nd of Feb. I was unable to make that appointment so I rescheduled for Monday the 26th. On the 26th I went to auto zone and had the code pulled from the check engine light. The code said that the oil filter switch was stuck in the off position. I then took the car to the dealership and gave them the paper from auto zone with the information from the code reader. I was told that I would be contacted the next day with an update on the vehicle. I did not hear back from the dealership, so I called back the next day and was told that the vehicle was leaking oil but they were unaware of exactly where so I would need to authorize 500 dollars of labor for them to find out exactly where it’s from. I told the dealership that they should be the ones to pay to fix the issue because they were the last ones to work on the vehicle. I was told I would be called back that afternoon. I was never called back so I called again and this time was told that it would be 1000 dollars out of pocket and they would not be contributing to any cost. Although I did not purchase and extended warranty on the vehicle I still believe that the root cause of the issue was from the service department at the dealerships prior work.

  Business response

  03/13/2024

  We appreciate you bringing this to our attention, customer purchased the Dodge 1/16/2024 and at the time of purchase was offered an extended warranty which he declined. The Dodge was sold As-Is and has no dealer or factory warranty. We will offer a discount to the customer to help resolve this, please call *** ******** at ************* Thanks again, 

  Customer response

  03/14/2024

  
  Complaint: ********
  
  I am rejecting this response because:
   
  When I purchased the vehicle I was told that the vehicle was maintenance like clock work and had zero mechanical or operational issues.  I also checked the car fax and there was no type of oil leak or any mention of any type of maintenance that would be needed.  When I called and spoke to *** she had said that she noted there was an oil leak on the vehicle but they didn’t know where it was coming from.  This was NEVER mentioned to me during the purchasing process of this vehicle.  Given that Chevy of Troy was the last business to service the vehicle I believe it is only fair that they should be the one to repair the vehicle.
  Sincerely,
  
  ***** *******

  Business response

  03/14/2024

  Please contact *** for a resolution. Thank you, we will provide a great offer to resolve this.

  Customer response

  03/14/2024

  
  Complaint: ********
  
  I am rejecting this response because: I was never once told the vehicle had an oil leak through out the entire buying process.  If the salesman was supposed to tell me that he did not.  I even mentioned the oil leak to the salesman on the phone after this had happened and he said that he had no knowledge of the oil leak.  I have called multiple times and have been told I will receive a call back only to have to call back the next day to try to get a hold of someone and be told the same thing.  This has not been handled in a timely manner at all as it has now been 3 weeks that I have been with out a vehicle.  The oil leak is not noted on the vehicles Car Fax nor is it noted anywhere in the contract.  If I would have known the vehicle had an oil leak it would not have been purchased.  Now the dealership wants me to pay over two thousand dollars to have a vehicle that I have only made one payment on serviced.   
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my truck off on Tuesday evening for an early Wednesday appointment for an oil change, told them I had 2 burned bulbs on the dash, (which I marked with blue tape), and an intermittent shifting issue that only occurs when you first start it from cold. My truck was NOT touched Wednesday as scheduled. Somehow, the paperwork says the work WAS done on Wednesday (except for diagnosing the transmission). So the paperwork has been altered. It’s been altered to show the work being done on Wednesday. How then, when I made the trip to town to pick up my truck on Thursday - did I happen to be told by the service guy that the service had NOT been done. Not the oil change, not the part swap for the light bulb. Nothing. So I had to leave my truck for yet another night to get the service performed. At this point I requested a loaner car because I had important appointments to keep. I was told by the service guy that “We just checked the last one out.” That was a complete lie. Upon further checking, I learned that there isn’t even a loaner program at this dealership! So tell me how they just checked the last one out? That was just his way of saying “We’re not going to spend any money to help you even though we caused this problem for you.” He lied to me. Period. I was charged $170 for diagnostics on my transmission that were not performed. I requested a printout of the computer diagnostics that were performed on my truck. None were produced. The dash part was covered under my extended warranty. I addressed the issue of the ridiculously inflated charges on my bill with the service manager only for her to defend the flagrant disregard for the unfairness of their business practices. Note: I did NOT sign anything, nor was I given the opportunity to approve ANY of these charges before the work was performed. Only because I’m an honest person, did I pay them anything at all. I can’t believe how far downhill this dealership has gone.

  Business response

  03/05/2024

  Thank you for bringing this to our attention, we apologize to hear about your less than satisfactory experience. Please Give our service manager *** ******** a call at ************ and we will work to resolve this. Thank you for your business, we look forward to fixing this for you. 

  Customer response

  03/14/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  *** ******** knew NOTHING of this issue, even though your letter said that she is the person for me to contact.
  She is willing to do absolutely nothing to make this right fit me.

  I was not given any information (prior to the actual billing) that would indicate to me that I would be charged $170 in labor to pull my truck in and verify what I already told them. I did not agree to be charged and extra labor beyond my oil change and the $100 deductible for my warranty work.

  They had NO right to charge me $170 - that I was NOT given any prior knowledge of.

  
  Sincerely,
  
  ******* ******

  Business response

  03/14/2024

  Thanks for letting us know, minor communication error. Its being handled.  

  Customer response

  03/14/2024

  No. This was absolutely NOT just a “minor communication error.”

  Beyond the overcharging of exorbitant amounts on my service bill…

  I was told by the service guy that the oil change and warranty work had been completed, just not the transmission repair. However, upon arrival to pick up my truck from Troy Chevrolet, my truck had not even been moved from where I’d left it parked 2 days before! (Lie #1)

  When I found out my truck had not, in fact, been serviced, I inquired about a loaner car. I was immediately told “Sorry. We just checked our last one out.” However, it turns out that this dealership does not even HAVE loaner cars, so they did NOT just check “the last one out.” (Lie #2)

  I tried unsuccessfully at the business level, to get Troy Chevrolet to be honest and treat me fairly.
  They were having no part of it.

  ONLY after filing this complaint, AND following up on my own with Troy Chevrolet, AND getting frustrated and upset on the phone over this mess again, AND filing my displeasure with the BBB, did they finally decide to refund the money they overcharged me.

  This matter should have never gone this far. This shows poor management, lack of proper leadership, and shoddy  business practices, on the part of Troy Chevrolet.They are dishonest to customers beyond just charging fees without permission.

  They actually changed the dates on the paperwork internally, to try to represent that the oil change and warranty repair had been completed on Wednesday. In reality - the work wasn’t even done on Thursday when I went to pick up my truck. So - how could they have completed something on Wednesday that wasn’t yet completed on Thursday??

  This business was dishonest to me on at least 3 separate occasions during this one single visit.

  This used to be a fantastic, fair-minded, and honest dealership until it changed hands recently. Unfortunately, Troy Chevrolet has recently proven themselves to be very disorganized, extremely overpriced, and openly dishonest.

   

• Initial Complaint

  02/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Friday the 2nd I called for a tire quote because I got through the mail the money saver and their ad it said buy three tires get one free so the sales person said they get back with me cuz they didn't know I could do it on a non Chevy vehicle since I own Toyota nor is the coupon state has to be used on a Chevy vehicle or a GM vehicle so I feel like I'm being discriminated because I don't drive a AGM vehicle and I would like the dealership to honor the coupon and give me a quote and fair price for the tires since it does not stay in the coupon that has to be a GM vehicle

  Business response

  02/07/2024

  Thank you for bringing this to our attention. We have addressed this with the staff and invite the customer to call the owner ***** at ************ for a prompt resolution. Thank you again for bringing this to our attention. 

• Initial Complaint

  01/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received in the mail a game from Chevrolet of Troy leading me to believe I was a winner. I went there to find out that was not true. A salesman , using unscrupulous salesman tactics kept me there for 4 hours. I only agreed to shop/browse cars in their inventory, I was only shown one car and due to high pressure sales tactics somehow purchased the car on 11/21/23, they never asked for proof of income. I was adamant that I only receive SSD.I called lender a few days later and they told my loan was solely based on my credit score not income. They sent me a copy of the financial application and the information was falsified by the dealership. I feel they were confusing and deceiving through the process. The vehicle immediately had problems, exhaust fumes in the cabin, emissions warning lights on dashboard then engine light came on. They have had the vehicle in their service/ repair shop since 11/30/23 with no calls to me on status of repair The repair tech had told me on 11/30/23 that the fuel injector(s) went bad and wires melted to the engine. ( I have a photo) “It’s the worst he’s seen.” The Carfax reports the previous owner had same problem, fuel injectors replaced, on 6/10/2020 and cylinder head was replaced on 8/12/2020. The salesman only highlighted maintenance and took the report from me before I could review all pages. I have COPD and wear continuous oxygen. This causes anxiety and the medication has side affects that involve my eyesight. I unfortunately trusted them. They sold me an unsafe/ dangerous vehicle and refuse to void the contract. I also gave them a $5,000 deposit.

  Business response

  01/10/2024

  *****,

  We apologize to hear your experience has been less than satisfactory! Please contact our used car sales manager **** at ************, as we will do our best to resolve this. Please know we place a #1 priority on our guest experience, many statements you made are deemed as slander and untrue but we prefer to work with you direct and resolve this. All used model automobiles we sell have the carfax available on our website for anyone to view(no charge), upon further research you “signed the credit application, verifying your income” in addition to that the “deposit” you placed went towards reducing your amount financed. We look forward to working with you in store to resolve this. Thank you, 

  Customer response

  01/12/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I refuse to participate in a conversation of finger pointing and accusations. 
  I am requesting that this complaint be closed as of today 1 /12/24. Thank you 

  
  Sincerely,
  
  ***** ** ****

• Initial Complaint

  12/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We purchased a 2018 Ford Escape SEL on November 7, 2023from Chevolet of Troy in Troy Ohio. This car was advertised at $17, 807.00. I had a used car coupon for $500.00 off. Leaving the price at $17,307.00. We bought a Zeibart package at $2000.00 or $2499.99. I was told we paid $2000.00. The total purchase price of car was $20,302.00. So I'm am coming up with a total of $19,307.00 that we should have been charged. That's a $995.00 overcharge. I have got nothing but the run around with this company. I have been email and talk to a **** ******** today. He knows there is a discrepancie but not willing to do anything about it. When you are sitting there signing papers that are shoved at you one after the other you don't have time to add up the all the numbers. I did so the next day and started asking questions but got the run around from the get go. All was told I got the $500.00 coupon off which that was not what I was asking. I was asking what I paid for the Zeibart package. I got that answer today. They knew we are on a limited income but getting charged $995.00 extra on something they can't explain. Thank you for looking into this matter. ***** ********

  Business response

  12/21/2023

  Thank you for bringing this concern to our attention, we would encourage the customer to reach out to our management staff direct at ************. Please ask for *** ******* and we will work to resolve this, we apologize for any communication error! We VALUE your business. 

  Customer response

  01/03/2024

  I spoke *** ******* and he informed me he worked in the new car division of Chevrolet of Troy and not the Used Car department but he did listen to my problem with having a $995.00 charge that nobody can tell me why. He said he would look into it but never heard anything back from him either. What is my next move? I have tried to call the used car manager **** ******** but he was off

  Business response

  01/03/2024

  Please contact **** ******** direct Thursday-Tuesday and we will have this resolved. We appreciate your business and patience. 

  Customer response

  01/11/2024

  After the back and forth trying to get this resolved,  I ask to speak to the owner Jacob Shepherd. 2 days later I received a phone call last week from **** ******** the used car manager, wanting me to come in. So I made appointment to go in on Tuesday Jan 9th at 1:00pm. I went in with my brother and discussed the issue. He back tracked on the the issue of the cost of the Zeibart pkg. He told me he gave me a deal of of $2000.00. The original was cost was $2499.00. So it came down to my word against his. But there still was a $495.00 discrepancy. He offered me a $250.00 gift card and a oil change.  Pretty pricey oil change.  Said he wasn't sure he could give me my money back. After saying I want my money back plus taxes on that $495.00. They wrote a check for $530.00 that I had to pick up yesterday January 10, 2024. Thank you for your help. They need to be investigated for the extra charges they are putting on the invoices without the customers knowledge. There was no reason or excuse for this extra charge. 

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6/22-bought vehicle; 1st month replaced tires, tire pressure sensor, wheel barring 3/15-engine ticking/metal in engine 3/16-went into COT; cant get me in until monday 3/20-drop vehicle off with my information 1st/husband information 2nd 3/21-calls husband early am saying they dont hear a noise; husband sends video; heard nothing the rest of the day 3/22-calls husband; theres quite a bit of metal in the motor 3/23-i call to check on my vehicle; Anne service manager will call back; never get a call back; calls husband 3/30-calls husband warranty approved new engine; cant get a rental until 4/3; was told i would be without a car for 1 day 4/3-pick up rental @ 5:30pm; not what i was told im getting; told return date is 4/7 @ 4:30pm; get ahold of COT to figure out why only 4 days; was told new engine sold, only 1 in US; COT knew the engine sold 3/31-just now finding out at 5:30 pm mon. evening; anne said once rental was returned, she would put me in a rental 4/7-rental dropped off @ 9am; stops at COT right after; no rental, will work on it at 10 & call; call late afternoon because no call-no rental that day 4/10-i personally go in to figure whats going on with my vehicle & a rental because we never get a call; waiting on 1 part-she will call by the end of the day; no rental, i can get my own rental & pay for it after being told she would put me in one; NO PHONE CALL 4/11-@ 5:30pm i call anne because she never called, no info 4/12-Anne calls husband, parts on backorder;GM is putting me in a rental, NOT COT 4/13-pick up rental 5/3-no contact from COT; call rental to see if they got an extension since we havent heard from COT 5/4-rentals due back; conveniently/coincidentally my vehicle is done; tells me i owe money for the spark plugs Anne decided to replace without asking me; oil/fingerprints/dust/dirt/scratches all over vehicle; still metal in oil 7/2-car idles at 20 pounds oil pressure; metal all in the oil again but worse this time

  Business response

  07/03/2023

  We are upset that the customer is not fully satisfied, at this time we’ve done all we can tho. This Tahoe was purchased as is with no factory warranty. The dealership has since resolved all the above,  bought the customer a battery, spent money to resolve the issues and completed a full detail on the Tahoe. We value Ashley and her business, we have also looked at options to swap her out of it and get into something different but it raises the payment and requires cash down which was not something the customer wanted to do from our understanding. We are here to help all we can within reason to satisfy our customers. Thank you for bringing this to our attention, we have since worked with the staff to resolve these communication errors as well. Hope this helps. 

  Customer response

  07/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I now have to take the Tahoe back in and for who knows how long again. I’m just going to keep taking it in every month?
  Sincerely,
  ****** ********

  Business response

  07/05/2023

  We will do all we can to resolve this, we appreciate you and your business. We apologize for the inconvenience! 

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2020 Nissan Versa from this dealer on April 22, 2023. It only had 30,685 miles on it and I was told when I purchased it the warranty was good up to 160,000 miles. I am 48 years old and this was my first "new to me" vehicle. I have struggled for years financially and finally was able to buy a decent vehicle for my family after a lot of hard work. On May 23rd my engine light came on and stayed flashing. I contacted Chevrolet of Troy and was told to have it towed to the closest Nissan dealership because they would be the one to do any warranty work. I had it towed the same day and found out on May 25th that the engine needed replaced and Nissan wouldn't cover it under the warranty because there was a previous issue with the engine and no one took care of it prior to me buying the vehicle so the warranty was void. I was told it would cost $7700.00 for the engine to be replaced by me. I had made my first payment on May 22nd and now I have a vehicle I can't even use because the engine needs replaced. I contacted Chevrolet of Troy and they said there was nothing they could do - basically not their problem. I did some research on my own - paid to get the Car Fax report because it was supposed to be in my paperwork I was given when I initially purchased the vehicle - it wasn't. I called numerous times to the dealership and requested it and never received it until May 31st after I had already paid for it myself. Chevrolet of Troy placed a car on their lot for sale that they knew had an engine issue. On the Car Fax report the engine was serviced on 3/9/2023. I also was able to obtain the service history report on the vehicle and a previous owner took the vehicle to **** ********* on 3/2/2023 and was told the engine needed to be replaced. Then on 3/28/2023 the vehicle was taken to **** *******'s and was also found to need the engine replaced. Chevrolet of Troy didn't do their due diligence prior to putting this vehicle on their lot for sale. I have spoken with the service manager at Chevrolet of Troy multiple times regarding this situation to no avail. At this time, they won't even return my phone calls. My sister was trying to help me with this situation and met with the owner of the dealership, Jacob, on May 31st. He was not concerned about the situation whatsoever and offered no help. He wasn't concerned that his employee(s) sold a vehicle to a customer and told the customer the warranty was good up to 160,000 miles. He did state his service manager was working on something to try to help but his last words were "don't expect a miracle". I didn't expect a miracle - what I expected was the owner of Chevrolet of Troy to be concerned how this vehicle was put on their lot for sale with a known history that the engine needed to be replaced and then offered no assistance to make the situation right. As of this date, June 21, 2023, I can get no response from anyone at the dealership regarding this situation.

  Business response

  06/21/2023

  We appreciate the consumers feedback and frustration. Few things in her story are not factual. 
  

  When sister stopped in late evening without an appointment and requested to speak with me out of kindness I met with her and patiently listed to her story! During this time she made mention that “she works for a law firm” and at the conclusion of our meeting I was threatened with a law suite because I didn’t fork over $7700.

   

  1. I never said “don’t expect a miracle” I am very kind and respectful to everyone I meet and have great sympathy. I said “I can’t promise anything, due in part to the fact it’s an as is car”

   

  2. she declined to purchase a warranty. Not sure on the 160k mile warranty. She signed documents stating the car is “as is” she didn’t want to purchase an extended warranty. She left here knowing there is zero warranty try from Chevrolet of Troy
  

  3. My staff stayed in constant contact with her. We just can’t help. It’s up to Nissan. 
  

  In the end it’s not covered by a warranty at Chevrolet of Troy because she didn’t want to spend the money on one. We offered, several times. I work to resolve every better business bureau complaint that the company receives, but this is one unfortunately that I do not have the ability to resolve. The car is covered under Nissan warranty, that’s why she was referred there. 
  My company did not know of any mechanical issues, if that were the case we wouldn’t have sold it. 
  

  we apologize for any confusion. We wish the consumer well. 

  Customer response

  06/21/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The information provided by the company is not correct.  My sister stopped in the business because we couldn't get a return phone call about the situation.  The comment "don't expect a miracle" was definitely made and I have the recording of the conversation.

  The GM saw my sister's shirt (which had a logo on it) and he asked if my sister was an attorney or there on behalf of legal representation of me.  My sister answered that she did work for a law firm but wasn't there legally representing me.  (Again this is on a recording)

  There was no need for me to spend the money on a warranty when I was ensured by the sales rep and the finance gentleman that the Nissan warranty was still good up to 160,000 miles - which was false information but I didn't know that I was being lied to at the time.  Even if I had purchased the warranty it would not have taken care of this issue with the engine since it was a pre-existing condition prior to the vehicle being sold to me.  

  This was a used car and purchased "as is" with a warranty that was portrayed as valid but wasn't - that doesn't seem like good business practice and seems to be fraudulent business practice.  All I wanted was assistance in this matter from Chevrolet of Troy since they sold me the vehicle with incorrect information and assured me there was a warranty and in fact there wasn't.  The documentation I received they could have also received prior to placing the vehicle for sale on their lot if they did their due diligence before trying to sell a vehicle that needed a new engine.  

  
  Sincerely,
  
  ******* **********

  Business response

  06/21/2023

  We appreciate the feedback, we unfortunately do not have a policy in place to resolve this. The warranty will need to be resolved between Nissan and the consumer. Thank you. 

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Currently leasing a Chevrolet Blazer where the lease expires in July of 2023. In December of 2022 I went to Chevrolet of Troy the week after Christmas, and leased a 2023 Blazer. I received a 30 day tag like you normally would, but as we got to the end of January and I had not received tags yet I reached out to the dealership. This was via a text communication with the sales rep on 2/3/23. What they told me was they transferred the tags from my current lease (which was still active), to my new lease. I explained they couldn't do this because I still needed to drive my current lease and requested they transfer the tags back to my current lease, and provide new tags for the new lease which they said they would do. I followed up with the dealership via phone the week of Feb 6th and they said they were working on it. I visited the dealership in person on 2/11/23 because I had not received an update. They had forgotten to fix the problem but said they fix it on Monday because they couldn't fix it on the weekend, and told me they would call Monday to let me know it was fixed. I never received a call so I called the dealership and asked for **** ******** (Finance Mgr) who told me on the 11th he would fix it Monday the 13th. **** was busy so I was forwarded to ****** ****** in finance. ****** said he would take a message and have **** call but I never received a call. I called again on 2/14/23 and had to leave a message but still didn't receive a call back or update. I called multiple times with no resolution and visited the dealership again in person on 2/24/23. **** was working with a customer but the sales management team said I would receive a call by end of the day from **** regarding the issue. No call received and the issue is still on-going. At this time I still don't have tags where I can drive both vehicles. I would think this should be able to be resolved without court action, but Chevrolet of Troy but they don't seem willing to fix it

  Business response

  03/09/2023

  I appreciate **** reaching out and on behalf of myself and the team we apologize for the communication error. This has since been resolved and we will work to ensure these mistakes don’t happen in the future. Thank you for being a loyal customer. 

• Initial Complaint

  09/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  -On Dec 23rd I visited the Chevy dealer and had my truck appraised for trade-in, the dealer agreed to $41,800 trade-in. On Jan 3rd I placed the order for a new vehicle, signed a purchase agreement with the dealer stating my trade-in would be valued at $41,800, and gave the dealer a $500 down payment. I worked directly with ****** ****** who assured me that my trade-in value would not change during production. During the week of 14 Mar, I was told that my truck order was picked up and my truck was targeted for production, all communication were initiated by myself. During the week of 18 Apr, my truck went to production. 07 May, I inquired and received word that my truck was built and at this time the dealer was simply waiting on a carrier to deliver the vehicle. Again, at this point I was assured that my trade-in value would NOT change and not to worry about it. 03 Aug, I once again contacted the dealer to check on the status of my truck. After my phone call, the dealer finally took some initiative and called GM to check on the status of the truck. They said that the truck had been held up in quality control, but was now ready for shipping and was in delivery status. Again, at this point my trade-in value was NOT changed. 16 Sep, I contacted the dealer and was told that my truck had finally left Canada and was headed for Cincinnati. On 27 Sep, I called the dealer and was told that my truck had finally arrived. 28 Sep, I was contacted by the dealer who said he had bad news. Even though I had signed a purchase agreement they would no longer agree to our original terms. The dealer is only offering me $36,500 for my truck (85,000 miles). The dealer operated in a vacuum every step of the way and I feel like this was a simply a giant bait and switch. They NEVER intended to give me this trade, they were looking for ways to get trucks on the lot. My ask is simple, hold up your end of the deal. Show some integrity and honor the deal that we shook hands on.

  Business response

  10/19/2022

  We have since taken care of the issue and we have come to an agreement. 
  

  thank you. 

  Customer response

  10/20/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is slightly satisfactory to me.  I still feel like the company should have honored the original agreement that we signed, but I am willing to compromise and lose $1,800 vs waiting another 10 months for a vehicle.  They had me between a rock and hard place and they won.
  
  Sincerely,
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩