ComplaintsforDave Arbogast Ford

• Initial Complaint

  10/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I did not get a refund for my rental car like I was promised.

  Customer response

  10/24/2023

  I just wanted to let you know that the above complaint was taken care of.  Thank you so much for your help in this matter.

  
  

  ***** *****

• Initial Complaint

  06/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On March 6, 2023 my wife and I went to Dave Arbogast and purchased a 2012 Ford pickup truck. Before the purchase we ask our salesman ***** that we would like to purchase the truck but wan*** to know if a few things could be taken care of. A list of body work that we were assured would be fixed correctly. Rust bubbles on left rear fender, rust bubbles on the passenger door and pull a small dent in the hood along with buffing out some scratches, He then got his sales manager *** and we spoke to him about it and I sta*** if the items lis*** could be fixed we would purchase. At that time he agreed to fix it and shook my hand on the deal. And sta*** that his body men were wizards and it would be fixed correctly. We then purchased the truck for $20,132.00 tax and title and paid cash for the vehicle .We also purchased the extended warranty for an additional $1200.00 and paid cash. We drove the truck home and wai*** for the call to bring it back for the repairs. In the meantime we called and spoke with *** concerning purchasing the ******* package thru them because of the warranty was better thru them. At that time it was explained that we would have to wait 90 days after the body work before that could be done and they would set up the appointment and take care of everything for us. At that time we paid another $1200.00 cash for the ******* package. The first trip to the body shop they were to fix all the issues. We went to pick the truck up and and the truck looked bad the paint had runs and the door was not fixed correctly. So they sent it back for a second time. We went to pick up the truck and the we were told to bring it back for the 4x4 emblem on the rear quarter. When we took it back the fender was rusting and the door was rusting. So they said they needed to put metal in the fender and fixed the door and when it came back the door putty was bad. Then we took it back to get the door fixed and by the time we had to take it back the fender rust was coming back. At that time *** was not there but his boss was (don't remember his name). We had him come out and look at the rust that was coming back thru and the bad job on the door. He took pictures and we had ask at that time to fix a chip in the paint and we would pay for that. He assured us that it would be taken care of and took pictures. We then went back a week later to pick up the truck and the rust on the rear fender was not touched. We brought it to Irvin's attention and he then went into the dealership to discuss it with the new manager Cory, He was gone for a while so I went in to see what was going on. At that time the new manager Cory sta*** to me he did not want to see that truck back there again and to take it to my body shop and he would have a $500 check mailed to us on Monday. At that time there was no mention of our ******* being taken care of and you can't fix the truck for $500, I do want to mention that *** did try to make things right but it was out of his hands at this point. Truck was purchased on 3/6/23 and last pickup date was 6/24/23

• Initial Complaint

  01/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a new 2022 Ford F-150 from Dave Arbogast in April of 2022. I was unhappy with the performance of the vehicle and ended up trading it in on another vehicle. When I purchased the truck, I also purchased an extended warranty and maintenance contract. Once I had notification from the bank that the lien had been satisfied, and verification of the mileage at trade in, I completed all of the necessary forms to get a refund of the unused warranties (both extended and maintenance contract). I completed the paperwork in late October and was told it would take until December to receive my refund (seamed odd to me since the checks are cut at the Dealership). I did not receive my refund during that time so I contacted the Dealership again in early January. After multiple call with their finance department, they could not locate the release form I signed and asked me to come in and sign it again (it took them 3 weeks to figure out they lost the form). I still have not received any of the refund back nor have I received any information as to when they plan to satisfy the debt.

• Initial Complaint

  05/25/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On May 14th. my wife and I bought a 2016 Audi A3 from Arbogast Ford.The paperwork on the window in big letters stated that the car had Navigation.We purchased the car and a few days later we were going through all of the options on the car and when my wife pushed the Navigation button it read Not Installed on the screen.When I contacted Arbogast Ford about the problem the sales lady ****** said she would have to talk with her used car manager.She came back to the phone and stated that the paperwork they use for Audi's and BMW cars all say that the car has Navigation because they are not sure which options are on those cars from the factory.I stayed I would like for them to install Navigation on the car like they had advertised it had when I bought it and they refused.I told them that they had false advertising on the car and sold me the car under false pretenses of it having Navigation like was advertised on the window sticker.I want them to put Navigation on the car like their paperwork said it had.

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