Business ProfileforCampers Inn RV of Troy

We purchased our camper through **** ********. In doing that we also purchased insurance and extended warranties for our camper. When campers Inn of Troy decided to purchase Arbogast, they were supposed to honor those contracts, agreements and warranties. When we ended up having a problem, they basically told us our warranty was crap and they weren’t going to honor it and that we needed to buy new warranties through them. When we made a fuss they said they would try turning it in through the warranty company we already had. We took it in because the back wheel was locking up. They kept our camper for four months we continually called them. They never seemed to know what our camper was there for. We were not a priority. They repeatedly told us it was not ready every time we called and this went on for the whole four months. We finally made a fuss about how long they had it. The guy puts us on hold and comes back on the phone and tells us to come and get it, it is ready. We go up there they tell us the only thing that was covered was the seal around the slide, which is not why it was there. They charged us $250.00 We go to hook it up to our truck they had rummaged through everything stored underneath the camper. We could not find our snap up lever to put our hitch on. We manage to find a crow bar and get the hitch on. We get up on the highway and the wheels locked up. So we drove back down our tires are smoking because the wheel is locked up. We go in and ask to speak with the manager. They had no idea what the camper had been in for. They never test drove it to see what we were talking about with the wheel. They kept our trailer for another two months. We had to keep calling them . They call and tell us it’s fixed we come and pick it up. They did not fix it. They told us the control box needs to be replaced it is not covered and it is going to cost $300.00 more. My husband said he could do that himself. They took the snap up lever, they would not give it back.