Customer ReviewsforCampers Inn RV of Troy

We purchased our camper through **** ********. In doing that we also purchased insurance and extended warranties for our camper. When campers Inn of Troy decided to purchase Arbogast, they were supposed to honor those contracts, agreements and warranties. When we ended up having a problem, they basically told us our warranty was crap and they weren’t going to honor it and that we needed to buy new warranties through them. When we made a fuss they said they would try turning it in through the warranty company we already had. We took it in because the back wheel was locking up. They kept our camper for four months we continually called them. They never seemed to know what our camper was there for. We were not a priority. They repeatedly told us it was not ready every time we called and this went on for the whole four months. We finally made a fuss about how long they had it. The guy puts us on hold and comes back on the phone and tells us to come and get it, it is ready. We go up there they tell us the only thing that was covered was the seal around the slide, which is not why it was there. They charged us $250.00 We go to hook it up to our truck they had rummaged through everything stored underneath the camper. We could not find our snap up lever to put our hitch on. We manage to find a crow bar and get the hitch on. We get up on the highway and the wheels locked up. So we drove back down our tires are smoking because the wheel is locked up. We go in and ask to speak with the manager. They had no idea what the camper had been in for. They never test drove it to see what we were talking about with the wheel. They kept our trailer for another two months. We had to keep calling them . They call and tell us it’s fixed we come and pick it up. They did not fix it. They told us the control box needs to be replaced it is not covered and it is going to cost $300.00 more. My husband said he could do that himself. They took the snap up lever, they would not give it back.

We purchased an Airstream from campers inn about two weeks ago. We have not camped in this used airstream yet but my husband cleaned and walbernizing the unit found a pile of broken glass and a window not properly in the tracks. This window had clearly been broken and replaced by the previous owners and was left a mess with water leaking down to the floor. We also found out that they did not clean out the tanks. My husband had to clean out another persons fesces from the gray and black water tanks. The store is refusing to take care of this and the broken glass could have injured one of my children or dogs. Unacceptable behavior from a "family owned business".

Trailer service department is incompetent and dishonest. Customers beware they do not care about customers or customer service. I took my trailer there for repairs and not only did they not know what the factory warranty was for trailers they sell they came back to me and said I needed to pay $2300 to install a new furnace. I called the manufacturer and was informed to not pay it because it was under warranty. When I told Dave Arbogast this they fixed the fan in the furnace and never did replace the furnace?? That is what I told them the problem was in the first place! I brought it home and tested it and the furnace did not work. After this I was not letting them touch my trailer again. I then took it to another dealer where I was informed Dave Arbogast wired it wrong and they refused to pay for the repairs. I even was given pictures from the dealer to prove that it was wired wrong. They denied all responsibilty. Buyer beware!!! these people do not know what they are doing and could care less about you as a customer. If I could give them ZERO stars I would. SO unprofessional it is ridiculous they are still in business.