ComplaintsforRiver Root Counseling, LLC
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My complaint is in regards to their lack of empathy or flexibility in their cancellation policy. Be aware - if you do not plan for your child to be sick 24 hours in advance, you will be charged a whopping $125 for cancelling your appointment. There is no one-time grace or flexibility in this. My infant was up all night and had developed a 102 fever. I could no longer have our sitter care for her due to her illness and had to cancel my appointment. They charged me a “late cancellation fee” of $125 since it was 3 hours prior to my appointment time. I understand there are policies in place, however there should also be exceptions for situations like this. Life happens and it shouldn’t cost you 3x what you would have paid for a visit. I would have been better off joining the meeting with a screaming infant, unable to accomplish any therapy at all, than to have cancelled. Just a warning to others that may find themselves in this situation. I am respectfully asking for a refund of the $125 I was charged.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.