Business ProfileforPatrick Long Homes LTD

The house is nice, we are happy with most things. But as soon as you sign the dotted line to buy from them, the communication, service, helpfulness, and any feeling you had that they care for you as a customer goes away completely. Ever since we signed the contract, it’s been like dealing with the 800 number for an health insurance company. Unresponsive, no one picks up the phone in the office, even in the middle of a weekday, just awful. Then when they finally get back to you, they complain and act like it’s your fault for being the one that’s on top of things. And Jason S******, the salesman, just terrible. Said all the things he knew no one could hold him to in the contract meeting, and then lied when we told his boss the things he was saying. Exactly what you think of when you think of a slimy snake oil salesman. I would assume he can’t get clients to buy houses the way regular realtors too, so he found this cozy role.. but he doesn’t deserve it. Patrick seems to be a savvy businessman, and he built us an excellent house. He can right the ship if he puts in the effort to getting more support staff and a new salesman. Best of luck to them.

We’re very sorry to learn we haven’t lived up to Mr. ********* expectations so far. We’re always striving to improve and while it’s never easy to hear the negatives, we appreciate the opportunity to learn and grow. We were particularly disappointed since we felt we’d gone the extra mile, having rearranged both our production team’s and owner’s schedules to ready and deliver the home a week earlier than provided for in the Purchase Agreement. We’re a small company, and while it’s true we’re in the field (and not at our desks) managing construction and performing quality control the majority of the workday, particularly during busy season, we do have mechanisms in-place to ensure timely response to client contacts. We do our best to explain those processes when we deliver each home. We’re hoping we’ll have the opportunity to demonstrate the level of service we committed to. Our owner will be reaching out personally to continue the conversation. We recognize that sometimes personalities just don’t mesh well, however we must take exception to Mr. ********* characterization of our sales team, for whom we routinely receive high praise. Just this past Monday we delivered a home to clients who made it a point to express their sincere appreciation for our sales manager’s helpfulness, noting: ”He was so easy to work with” and “He always made time for us…”