ComplaintsforBuckeye Weight Loss

• Initial Complaint

  09/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  July 21st 2022 I had an initial appointment with ******** in the Villages Fl that I had signed up and paid for online through a Facebook ad. After the appointment they pitched a sale to me for a package of appointments. I agreed and was directed to sign up for ****** payment plan. I received no agreement or contract regarding the package plan I purchased. After 3 treatments in the package, I received a call on August 19th 2022 that the equipment they use is out of service and they would call me after they had replacement equipment. I have not been contacted since. I filled out a contact form for Dr. ***** ***** to request a refund or discuss the process, I have received no response. I contacted the Dr ***** ***** wellness center Facebook message page again with no response. I feel the package sale was separate from the initial appointment that I had pre paid for. There was no contract pertaining to the package I purchased. ****** credit states on their website "To request a refund, please contact Dr. ***** ***** directly. We defer to the refund policies put in place by Dr. ***** ***** and cannot initiate a refund without their approval. Once Dr. ***** ***** authorizes a refund we will deposit the refunded amount (full or partial) into your account. Your ****** account status and loan balance are adjusted accordingly." Although there is no way to contact Dr ***** ***** directly. I'm seeking a remedy to this process and a refund for un used treatments.

  Business response

  10/25/2022

  Mrs. ******* signed up with our office to do 12 body sculpting sessions. She cancelled her first 3 on her own then came in and completed 3 sessions. Following that our office had an issue with our message table, and we had to cancel her future appointments until we received a replacement. The girl that called Mrs. ******* told her that she was put on a list to be contacted and then later walked out and quit our office. As soon as it was brought to the attention of current office staff, we tried to resolve the issue and to get her scheduled, but she (Mrs. *******) demanded a refund. We let her know that our office does not do refunds and that we would be more than happy to correct the situation and resolve it by reissuing services that were already used and that she could start our program over. She was not satisfied with this and continued to ask for a refund. We then forwarded her a copy of a form that she signed acknowledging that all purchases made are non-refundable for any reason. She claims that she assumed that that was just for the first appointment that she signed up for. We are fully willing to work with Mrs. ******* to give her a full 12 sessions that she signed up for and even allow her to redo ones that were previously completed so that she is able to complete them all together in a lump sum without any space of time or gaps to help our program to be more effective.

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