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ComplaintsforTree's Drive Thru Beer and Wine
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a vape pen called elf bar and we checked it before we left drive thru to see if it was real and it looks different from the one I had and taste like air and not the flavor it’s supposed to be. Asked for refund and owner told me no cause I opened the package I’ve never been denied a refund for a fake or counterfeit vape.Business response
09/25/2023
So for all e cig vape sale we have instructions to all customers know all so that we do refund or replace on if vape comes damaged or not working condition so
He try too argue with me that vape are fake and all vape are before I sell all my other customers no complain
Also I try that moment his vape was working fine so that is way I refuse to do refund but still I can give other free vape that I have I can sper him once
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1582 E US Highway 36
Urbana, OH 43078-9738
Business hours
Today,9:00 AM - 10:30 PM
MMonday | 9:00 AM - 10:00 PM |
---|---|
TTuesday | 9:00 AM - 10:00 PM |
WWednesday | 9:00 AM - 10:00 PM |
ThThursday | 9:00 AM - 10:30 PM |
FFriday | 9:00 AM - 11:30 PM |
SaSaturday | 9:00 AM - 11:30 PM |
SuSunday | 11:00 AM - 9:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.