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ComplaintsforValley Kennels
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/11/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Stayed 10-9-21 to 10-11-21 (pick up at 9 am). Charged $72 for 2 nights ($18 per dog). I provided my own dog food for both of my dogs & it was not touched. Was told they only had chicken flavored dog food on the property & I specified my dog was allergic. When called back in regards to the food I brought to not be touched, they decided to tell me they had provided another kind of dog food to my dogs without my permission & that they “weren’t sure” why my dogs weren’t given their own food but I was told only chicken flavored food was on the property so im being lied to. I feel that my dogs were neglected & all negative reviews on their facebook page are being deleted as mine was deleted within minutes. This place needs investigated.Business response
10/21/2021
[[BBB TRANSCRIPTION VIA TELEPHONE CALL WITH THE BUSINESS 10/21/2021]]
Business stated the owner at the time was dying of Covid and there were multiple volunteers there. She stated, this lady screwed up and only sent a bag of treats. She stated she denies it up and down and has been spoken to privately and publicly. The business gave a refund through Venmo, stated it was received on 10/16/2021. The business stated if she continues to harass them, she will be sued.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.