Customer ReviewsforTroy Bilt

Ordered a Troy-Bilt mower and two accessories (30" bagger and a hauler) on July 3rd. I used a promo code and recieved 15% off of the hauler and the bagger. The 3 - 5 day shipping option was checked as the only option with a price of $129. On July 5th I called the company because even though the charge was pending on my debit card, I never received a receipt for the purchase. I was surprised to find out they were closed. On Monday, July 8th I called in and inquired. I waited for over an 1.5hr to speak to a person. They said they had not processed my order and the shipping would be 8 - 10 businesses days from whenever they processed the order. I said I agreed to pay the $129 for 3 - 5 day shipping. They said "We've been meaning to fix the shipping times listed on the website." I replied that it was unacceptable, I paid the $129 thinking I would be receiving my products in the next couple of days, but 8 - 10 businesses day (from whenever) would be at least two weeks. They canceled my order. I was told they were able to cancel the mower, but they needed to reach out to the warehouse to cancel the other items. This was 9:30 am. The next day I was informed thst the hauler and bagger were both canceled before they shipped, but that they had scheduled for UPS to pickup the items. On Tuesday, July 9th I was charged $981.01!!! Again, no receipt and I did not authorize another charge to my account. Finally, after 2 days and 4 more hours on the phone, I received two invoices which showed I was charged FULL price for the hauler and the bagger ($120 more than the discounted price I had originally paid) AND $129 for freight shipping even though I had already canceled my order Monday morning and the items were shipped via UPS ground. On July 12th, the hauler and bagger were delivered along with the pickup slip. I now have these 2 100lb boxes sitting in my driveway and told they can not schedule pickup. They still have my $981.01!! Never, never order from this company.

We ordered a part to be delivered in 3-5 business days. It has been longer than that and the order still shows it hasnt shipped. Ive been on hold for more than 45 minutes twice and nobody answers the phone. Their message continuously reminds me that I am important to them. What a joke! So, no part and no way to cancel the order and get it somewhere else.

Troy Bilt has the worst customer service that I've encountered anywhere. I've spent hours trying to return parts that they sent wrong. I have yet to talk to a customer service rep. I would strongly advise to stay away from their products.

They will not stand behind their products! Wont even talk to you after you wait forever!!! Bad business.. this mower is possessed!! It goes forward without being in gear!!!

Brought a Troy-Bilt lawn mower it was in shop twice in 8 months cannot get a hold of Troy Bilt The shop that fixed it couldn’t get ahold of them either Lawnmower lcosted me $165 don’t ever buy a troy belt lawnmower from *******. You’ll be sorry I give them an F rating ******* and Troy Bilt

We bought a new Cultivater @ *******.. ran 1 tank thru it, then it wouldn't run !! ******* won't take it back because it's had gas in it. Called troybilt, on hold for 2 hrs. NOTHING.. started an online chat, went from #11..to #4.. back to #11 !! Called 3 of their local service centers, on their website, to be told they only work on WHAT THEY SELL!!! Ugh !! I would give them ZERO stars if I could !! DO NOT BUY !!!

Made two orders had to cancel one so I called customer service at 3:59pm EST. The automated service had me on hold for 45mins when they finally answered the guy said “I am going to transfer you to customer service” they put me on hold until 5:03pm where the automated service picked up and told me they were closed to call again tomorrow. I have pictures to provide evidence of call.

Garden cultivator is GARBAGE! Went to use it for about the third time, pulled the rope to start it and it snapped. Went to an authorized warranty place, was told "I won't waste my **** to fix it. It's a poor design. " Called Troy Bilt and was informed that the pull cord is considered a wear and tear item and is not covered. Save yourself money and buy a different brand!!!

The snowblower broke down after 2 uses and company wont honour warranty. Piece of garbage.

Troy-Bily Pony is an absolute pile of garbage. Made In America means absolutely nothing to this manufacturer. What an embarrassment to the United States. Since day one, this mower has been nothing but junk. Cheaply made of inferior materials. The thing will literally vibrate you right off the mower. Here's a solution. Don't manufacturer junk and then let some uneducated, couldn't care less, wannabe assembling them at ****** etc.