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ComplaintsforAmish Sheds Direct/USA Buildings Direct
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/24/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I was not able to obtain a permit and concrete contractor for the building. I requested cancelation, however the representative is not being cooperative and will not issue a refund. I was charged $1,141.41 and $822.98. I need these charges to be refunded as I cannot move forward worth the project.Business response
12/01/2021
Business Response /* (1000, 9, 2021/10/13) */ Contact Name and Title: ********* Manager Contact Phone: ********** Contact Email: ****************************** Customer requested a refund due to not being able to get a concrete contractor/permit. We informed him we would issue a refund if he could provide a written letter from the building department that his permit was denied, he immediately threatened BBB action. He was able to provide the denial letter the following Monday and we promptly issued his full refund. If he would not have attempted to breach our contract and followed our simple request this would have been resolved without issue or involvement of the BBB. This matter has been resolved and a refund was issued and this complaint should be removed.
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Contact Information
495 County Road 220
Van Buren, OH 45889
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 10:00 AM - 6:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.