ComplaintsforVandalia Rental
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Complaint Details
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Initial Complaint
07/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I rented a trailer from Vandalia on June 22, 2023. During our trip to pick up a motorcycle a nut and bolt fell off inside brake drum of the trailer which caused the tire not to move freely. I called the company explaining that I would need to have the trailer repaired in order to return safely, The person agreed on the phone that they would reimburse me for the repair. However, when I returned they told me they would need to look at the tire and get back with me. They never did, so I called again and was told he needed to talk to a regional manager who was on a fishing trip. Bottom line is this was a new trailer with a manufactures defect that could easily be reimbursed by a warranty. My goal is to recover the cost of the repair, which I provided a receipt for along with the bolt.Business response
07/31/2023
I reached out to the complaintant and he indicated our location did in fact give him a refund. He had stated he was going to update his submission.Customer response
07/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.