Business ProfileforCelebrate Vitamins

I very recently contacted this company by email since I could not seem to get through my phone. I had to make two email attempts before someone finally responded. My complaint was pretty simple. I purchased their vitamins on 5/30/22, a large chewable vitamin that was highly recommended I purchase by a nutritionist. I purchased the tropical flavor, a 30 count directly through their website. As per the doctors orders I did not start taking them until the last week of June. At first they didn't bother we so much, the taste but as the weeks wore on, I found myself literally gagging while chewing it. They literally made me nauseous. By the time I thought to contact the company and waited for a response, the jar was practically empty and I threw the rest out but held on to the jar. As I said, I had a hard time reaching someone. When finally someone responded by email, an agent, she seemed stumped on what the issue was and what I wanted. Not sure why. It was pretty obvious I was complaining. I was quite articulate. The agent started to ask me where the product was and told me I had to return it, at my expense, for an exchange etc. I told her it was almost completely finished and I discarded the rest but had the bottle. She said that there was nothing that could be done. it didn't make sense. I asked to be passed to a supervisor. One began to email me and said she didn't understand what it was I wanted. Again? What is so perplexing about this?! Then she pretty much reiterated what the agent said. Does it matter that I had no product? I have complete proof of purchase either way. were they really going to require me to return the product at my expense? When I asked the supervisor all of this she remained quite adamant. I asked for a manager & was ignored. I asked again & even told her I was going to take it further & I was still ignored. I made an attempt to call again and again, no one picks up. I know they are no pharmaceutical giant but this is just really bad business.