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Find a Location

ECS Tuning, LLC has 1 locations, listed below.

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    Business ProfileforECS Tuning, LLC

    New Auto Parts
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.36/5stars

    Average of 203 Customer Reviews

    Customer Complaints

    98 complaints closed in last 3 years

    34 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/17/2015

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    ECS Tuning specializes in providing its customers with original replacement and aftermarket auto parts, tools and accessories for European motorcars.

    Products & Services

    ECS Tuning carries factory replacement and aftermarket automotive parts, tools and accessories for European vehicles.

    Business Details

    Location of This Business
    1000 Seville Road, Wadsworth, OH 44281
    BBB File Opened:
    1/6/2004
    Years in Business:
    21
    Business Started:
    11/15/2002
    Business Started Locally:
    11/15/2002
    Business Incorporated:
    11/15/2002
    Accredited Since:
    4/17/2015
    Type of Entity:
    Corporation
    Related Businesses
    Business Management
    • Mr. Thomas Lilly, Manager of Customer Relations
    • Ms. Amanda Hartline, Customer Service Manager
    Contact Information

    Principal

    • Mr. Thomas Lilly, Manager of Customer Relations
    • Ms. Amanda Hartline, Customer Service Manager

    Customer Contact

    • Mr. Thomas Lilly, Manager of Customer Relations
    • Ms. Amanda Hartline, Customer Service Manager
    Additional Contact Information

    Fax Numbers

    • (330) 331-2022
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    98 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I ordered an Item from ECS Tuning for a Super Rare BMW Car Part that is not available from BMW anymore, I called in about this item on July 1st, I received info back on how to pay for the item on July 2nd gearing up for the 4th of July weekend. I paid the item and was assuming I would get the item in relatively good time. Today 7/11/24 I called in as they have told me throughout all this week they would give me an update regarding tracking etc that my item was apparently sold to someone else. Then it was my fault because the payment I got charged for on my end has not had enough time to process/clear on their end. The money has left my account and there telling me they cannot fulfill my order. Now they have another one of these items in Stock but there is a price difference of quite a large sum. They told me well in order to fulfill it they will have me pay the difference. Being I'm a loyal customer to them and supported them spending loads of money with them. They told me a refund with take between 3 to 5 days then I would get the money back and have to rebuy the item from them. I don't see to understand why a internal flaw on there end that makes the customer pay. the biggest kicker for me is that they advertised this product etc, and I pay for the item and aside from their internal billing issue they have they sell it to someone else which is false advertising entirely or even more like a bait and switch scam. I want this company to simply understand they messed up and fulfill an item of the same equivalence to me to assist in our relationship. If I have to I am prepared to file a *** Complaint against them, Consumer Protection Law states a business to honor the price at which an item was purchased for and the law also states "unfair or deceptive acts or practices r these laws are designed to protect consumers from misleading business practices" Overall in short terms, I paid for an Item, they sold the item to someone else, refuse to fulfill a new one.
    Read More

    Customer Reviews

    203 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Neo S

    1 star

    07/23/2024

    BEWARE OF THE LIFETIME WARRANTY/REPLACEMENT!it isnt a full replacement you still have to pay 75% of what the value is, plus tax and shipping its a huge scam! they robbed me of $200 plus shipping when they promised they would replace the item if I bought a new one DO NOT TRUST THESE PEOPLE IN ANY WAY THEY LIED AND HERE I AM IN THE **** FOR $1000 for the same crappy product!!!edit: they make it sound like it is a 100% replacement however it is not! they even lie to you on the phone saying u will get reimbursed back to your credit card at the end u will only get 50% or less what the value is in store credit!!! DO NOT TRUST THESE PEOPLE!!! its a huge SCAM!EDIT: they are refusing to honor the fact that I was given the wrong information about their program I called in originally with an cast issue with my wheels and the rep said to go ahead purchase a new set and they would refund it back to my credit card once the original wheels are returned. Ive been lied to by them several times at this point to a point they keep contradicting themselves over and over. BEWARE THIS COMPANY WILL TAKE YOUR MONEY AND RUN!

    Local BBB

    BBB of Akron

    BBB Reports On

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