Customer ReviewsforECS Tuning, LLC

BEWARE OF THE LIFETIME WARRANTY/REPLACEMENT!it isnt a full replacement you still have to pay 75% of what the value is, plus tax and shipping its a huge scam! they robbed me of $200 plus shipping when they promised they would replace the item if I bought a new one DO NOT TRUST THESE PEOPLE IN ANY WAY THEY LIED AND HERE I AM IN THE **** FOR $1000 for the same crappy product!!!edit: they make it sound like it is a 100% replacement however it is not! they even lie to you on the phone saying u will get reimbursed back to your credit card at the end u will only get 50% or less what the value is in store credit!!! DO NOT TRUST THESE PEOPLE!!! its a huge SCAM!EDIT: they are refusing to honor the fact that I was given the wrong information about their program I called in originally with an cast issue with my wheels and the rep said to go ahead purchase a new set and they would refund it back to my credit card once the original wheels are returned. Ive been lied to by them several times at this point to a point they keep contradicting themselves over and over. BEWARE THIS COMPANY WILL TAKE YOUR MONEY AND RUN!

Advertise Rennstand **** stand (not cheap) in stock back in 11/2023. Made an order purchase for 4 Rennstand and was charged before these items were shipped. Kept getting the shipping date changed. I tried contacting by email but just received an automated mail saying they will get back to me asap. Fast forward to mid April 2024, I no longer need these stands. Let's say cancelling and getting the refund was not an easy process.

So I was recommended to this site to get some coolant for my car. Not only was it late, but when I received the product it was in a huge barrel with a s**** on it. I asked my friend had this ever happened and he said no. So I opened it, surrounded by wood chips or something of that nature. It was in a bag with a zip tie. Okay. I open it and the product was not only half empty, but there was a huge gash on the side of it!! There was also towels under it too as if they knew it was leaking!!! Horrible first time using it! Never will if thats how they gonna send their products.

Their descriptions do not match what the company is actually selling to you online

Placed an order for a small part, the part was lost in the mail and ECS would not file a claim with **** or refund the lost item amount, total parts and shipping and tax was less than *****, it would cost them very little time and money to do the right thing. First and last time ordering VW parts here.

They offer deceptive and dishenst advertisement of availability and shipping times. Setting the incorrect expectation from day 1.They further operate in deception and dishonesty when you ask for specific info they provide "cookie cutter" vague answers not really providing any resembling client service.I had to contact the manufacturer of the part my self and they have the part in stock and ready to ship.Yet ecs will tell you they're working on it. It's processing. These people are liars and scumbags, they train their staff the same.Will never. Would never. Purchase so much as a washer from the people or any companies they are affiliated with/own.Absolutely disappointing experience as a client with over 10 years of business. Disgusted to say the least with this company.

Ordered a tool under my business and after using 3 times in a couple weeks it broke during normal operation. Luckily I provide my clients pics and videos so I had actual evidence of proper usage and failure. Reached out to them. 2 weeks with no response. First comm was them advising its under their lifetime replacement warranty. Cool right? Wrong. Their "lifetime warranty" is actually buy 2 get 1 mostly free. I was being asked to buy the broken tool again, for a second time, then they would credit me tool cost only, no shipping or tax for a third failure coverage. That, by definition, is NOT a warranty. Funny thing is, I was only asking for the one small component to be replaced and after research, discovered ECS owns the tool company as its their house brand supplier. Tried to file a PayPal claim for a small portion of total price so I could buy my own replacement part, PayPal declined it. In the interim, got a new comm from a rep saying exactly what you would think a business would say. "Sorry this happened, please let us make it right, how do you want this handled? Refund or replacement?" Awesome, things are looking up. Wrong again. Same person that tried to sell me on their fake warranty process jumped into the convo and said "Oh they're new so they're wrong." Fake salesman tried to convince me they were going to help but had to wait till I closed my dispute. Provided visual verification and evidence multiple times the case was closed and closed i their favor. Gave them a week before I wrote it off and planned on leaving factual reviews. Courtesy contact on Friday. Advised they'd check if the dispute was closed (closed for 2 weeks at this point) and get back to me. Nothing Friday. Nothing over the weekend. Nothing Monday. Now its Tuesday and here are the facts. Be wary when purchasing from these folks. They DO NOT have a lifetime warranty. It requires you to buy it once, have it fail, buy it twice, have it fail a third time for a partial credit on a fourth.

Horrible customer service - the guy legit hung up on me! I ordered a part from here on January 16, 2024 and on January 23, 2024 I had to call for them to tell me the product has been discontinued. I HAD TO CALL THEM. The product is still listed on their website as available. I will not be ordering from here again - *** is so much better than you guys. If you had been apologetic I wouldn't be so upset and the fact that the immaturity of hanging up on someone is unprofessional. I'll be posting this review in as many places as I can find so no one else has to deal with these guys.

Bought a Bremen timing chain for my GTI. The chain stretched out and failed in less than 20k miles. ECS offered store credit ($300) and gave me an email confirming the RMA return. The parts never showed up. When I called them I received an email (while on the phone with them) that cancelled the return (they hung up on me while on hold). I called back and they said the guy that authorized it was “new” and they will not give me the credit that was already approved. They cancelled the order and now I don’t have the parts they promised or the in store credit. The failed timing chain also cost me an additional 2k in parts (cylinder head). ECS tuning is a joke. They do not back their products and have no customer service. **** (tech guy for ECS) told me that Bremen was cheap Amazon quality level parts and he “would only buy these parts if he was selling the car”. Great business model. Sell junk parts and do not back them when they fail and blow your engine up. Buyer beware. This is not a reputable company.

According to BMW corporate, ECS tuning is not an authorized BMW parts supplier… With that being said, ECS tuning made up their own policy for 1 year on parts warranty, undercutting the standard 2 year warranty that BMW offers on their parts… BMW will not honor the 2 year warranty because ECS tuning is not an authorized BMW part supplier. If you buy parts from ECS tuning, you are replacing your BMW standard 2 year warranty, with a 1 year ECS tuning warranty. Not worth the hassle. Like many others have mentioned, in my opinion ECS tuning customer service is horrible. They are very rude and unprofessional. I highly recommend doing more research, and giving your business to someone else… Stop supporting businesses that operate like this.