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Complaint Details
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Initial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have multiple problems. Half the things on our list have not been repaired. What have been repaired are not done properly. I included pictures. I have been emailing the builder about this for some time. We have also had appliance issues. I have already replaced the dishwasher. The stove is next. The whole top is shattered. The builder sent someone to do touch ups and as you can see in photos they did a horrible job.Business response
08/29/2022
The homeowner contacted us the day the touch ups were done. We have an appointment set for 9-2 to complete this and a trim issues. The door weather-stripping is ordered and should arrive by the end of the week, once received an appointment will be set to install. I confirmed with the homeowner last week these were the only outstanding items. We have not been informed of any appliance issues, but they would need to contact GE directly.
https://repair.geappliances.com/media/ge-appliance-repair
or 844-233-6508 to schedule service.
Initial Complaint
05/12/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I am purchasing a home that Amato Homes is building in Parma Heights. I have yet to come in, the drywall was just put up but no flooring is in, Drywall mudding is not complete and no painting has been completed. I am not moved into the house either. We close in a few weeks and we just found out the home is not getting the fireplace we fully expected to be in the home. The floor plan the selling agent sent over to us clearly showed a fireplace in the living room, as does the builders website on the brochure under the listing for the property. I have asked for the fireplace to be added in since that was what the floor plan shoes and the selling agent just states it is to far in the process to have one added. I was given the floorplan that shoes a fireplace and I fully expect one install in my home. I have tried working with the broker and I even left a voicemail with the builder about the matter. I simply want one installed per the floorplan I was sent. If the builder refuses I will be forced to take listing agent and builder to court. I am looking for assistance in getting this matter resolved without resorting to legal action.Business response
05/12/2022
I was at the home yesterday and the trim was completed and we are currently painting. The fireplace is an optional item and is not listed on the standard features sheet. There was no fireplace in the home when it was purchased and was not included in the purchase price of the home. I have not received a call from the buyer.
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Contact Information
7140 Walton Rd
Walton Hills, OH 44146-4359
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.