Customer ReviewsforBraden Ford

Walked in the door, several employees walked right by me without any greeting what so ever. I suppose I wasn't dressed like I had money to spend. After several minutes of making direct eye contact with at least 6 employees and still NO "hello or someone will be right with you" I deliberately walked into one of the offices and stood there until someone finally said "sorry but you can't be in here" I chuckled and said "oh now you see me, after 15 minutes, just wanted to make sure, now I will take my business to Delphos Ohio where they don't mind selling a vehicle to a working man"

I apologize for your bad experience and this should not happen at our dealership.  This will be addressed immediately as we strive for 100% customer satisfaction.   Our sincere apologies. 

This business is unreachable to contact, conducts misleading practices, and operates in unprofessional methods.

We have over 14 text messages with you, emails, phone calls, and you purchased a vehicle from us. I am not sure why you feel we are unreachable? You can contact us anytime, as we have a full time team on and offsite ready to assist you. Please contact us with anything we can do to assist you.

DO Not shop here! Stopped and looked at a truck & took a picture of the window sticker which MSRP was $61,515. I called and talked to the salesman and told him I would be down the next day and asked him about a price difference on the truck online and he said MSRP was correct, I took a day off of work drove 2 hours each way and after we test drove the truck we filled out paperwork and then waited over 2 hours. Once he came back after running my credit THEN he showed me the truck was $75,515. They also refused to take off the Z-plan. I should note that a lady was in there raising cane about them running her credit and never told her what the cost of the vehicle she was looking at. My brother-in-law has also contacted Dearborn about this dealership. DO NOT shop here!

We apologize for your experience here.  We will look into this pricing issue and make sure this does not happen again.  We strive for 100% customer satisfaction.

I purchased a used vehicle 2 weeks ago today from Wapak Ford. The vehicle is used and we were aware of the conditions when we bought it, I do not have complaints about the vehicle. There have been multiple issues. 1. The car fax presented on the web page with the vehicle is modified. There was missing information from the one the dealer shares. I purchased my own car fax for $40 and was able to see they had eliminated details of items being replaced. 2. During the sit down finance process, we were told the vehicle came with 60K factory warranty, we questioned that because it's diesel, thought it was 100K. Was told no, its 60K, so upon that information we purchased an extended warranty. after we left and researched, we found it is covered to 100K and we did not need the ext warranty, called the dealership, left messages and was not getting return calls. 4 days later called again and got through, finance person said she based the information off the car fax page. Requested a refund on the ext warranty, was told they had to ask management. No calls back, took days to find out they would issue refund to finance company- Have not seen it happen as of yet. 3. When we left with the vehicle we had our own plate, but was not told the vehicle was not going to be registered by them (I have never had a dealer not send in the registration info- not sure if this is new or what) Emailed asking about registration, no response. Called and left messages every day for a week- no response, called salesman and he said try calling again, called again, no one would take my call or respond. Called again (this is 2 weeks after purchase) finance person would not take my calls, manager would not take my calls, finally spoke to someone who stated they do not register it and I had to take the title to get registered. I finally received the title in the mail and now have 7 days to get it registered in my name. Would not recommend buying from Wapak Ford.

We apologize for your experience, and that you were not told upfront that dealerships do not obtain plates for purchased vehicles.  If we can help you with anything in the future, please let us know.

Thank you

Braden Ford