Business ProfileforBath1

**************,1- 12-2024 As ********** Mgr., one of your primary goals is to create a positive customer service experience for online purchases. I didnt have any other alternatives but to make contact with you.Mistakes can and will occur in any business. However, how its handled is altogether another matter. **************** is a key element to the success of any transaction.I was given contact information of companies that would be able to offer me the style vanities I was interested in purchasing. I'd spent countless hours researching the ************ vanities of interest, making certain the fit was exact for our bathrooms. I paid a contractor to make certain the measurements for both bathroom vanities were exact.On December 11th, I had discussions with a sales representative for Bath1. On December 12th and 13th additional emails followed. It was quite apparent the measurements for the vanities that I was requesting were inaccurately entered by someone within the Bath1 organization.It wasnt until January 3rd, a full 21 days later,17 when I received a follow up reply. In the meantime, I made payment in full on 12-15-2023 for the vanities thinking the obvious error would be corrected. To my dismay, it wasn't corrected.I now have vanities arriving to my home today, that shouldnt have been shipped, knowing there were issues with the initial order. By the way, it was stated the product wouldnt be available for shipment until the end of January. I'm sending you emails to back up earlier discussions to put the entire progression into perspective.The sales manager didnt appear concerned about the order when I addressed it with her. Her exact words were, if it doesnt meet your expectations, a carrier will return it to us. Youll be refunded and well be done with it. Not exactly encouraging words, when all I want is for the proper measurements be made for the vanities I ordered. Thank you in advance for your assistance,***************************